IT Technician Level III

Overview

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• Ability to work under moderate supervision.
• Microsoft Server certification preferred.
• Microsoft Desktop operating systems certification preferred.
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA Net+ and/or CompTIA Security+ certifications preferred
• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Certifications is a must
• Experience with desktop and server operating systems including Windows 7, Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and Mac OS.
• Experience with Active Directory *
• Experience with DNS *
• Experience with DHCP *
• Microsoft M365 Management and Support *
• Do you have any previous Cloud administration experience? *
• Prior Managed Service Provider experience *

Our company is franchise operated business that has been in business for 15 years in North Brunswick, NJ. We focus on the continued growth and development of our technicians with continued vendor training on new technologies including Cybersecurity. We work as a team and explore the ever growing latest technologies in the Technology field.

Compensation: $55,000.00 - $65,000.00 per year

• Flexible Scheduling
• Competitive Compensation
• People First Culture

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.