Application Analyst II

Job Title:

Application Analyst II

Location:

System Business Office

Department Name: IT&S HIM

Req #:

Status:
Salaried

Shift: Day

Pay Range: $91,472.00 - $ per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Overview:

• The Application Analyst II is primarily responsible for supporting the design and build of the designated application.
• They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application.
• They are self-directed and work with minimal supervision.
• The Application Analyst II is responsible for the installation, upgrades and the configuration of the application
• The Application Analyst II assists in the coordination of customer support activities.
• The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support these activities apply to implementation, upgrade, and maintenance initiatives.
• The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue.
• The Application Analyst II also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications:

Education:

• Preferred:
  Bachelor’s degree or equivalent years of relevant work experience

Work Experience:

• Preferred 3+ years prior system build experience
• Demonstrated ability to support the application
• Previous experience working with specified customer base.
• Ability to work with moderate supervision.

Licenses and Certifications:

• Minimum:
  Certification in specified application as applicable
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

• Responsibilities
• The Application Analyst II is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

• Designing and building the related application
• Working with Operations to optimize the design of the application’s capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer-defined functionality, as required
• Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Works with moderate supervision
• Acts as a resource for Level 1 analyst
• Assists with development of Change Readiness demos and documentation

2) Application Support:

• Providing…