ServiceNow Enterprise Architecture; EA Consultant

Service Now Enterprise Architecture (EA) Consultant

Location: 100% Remote

Duration: 6+ months

We are seeking a Service Now Enterprise Architecture (EA) Consultant with strong experience in Application Portfolio Management (APM). With the Xanadu release (late 2024), Service Now rebranded the APM module under Enterprise Architecture (EA). This role will focus on implementing, configuring, and optimizing Service Now EA capabilities, including application portfolio management, business capability mapping, and strategic IT planning.

• Implement and configure Service Now Enterprise Architecture (EA) module (rebranded from APM in the Xanadu release).
• Manage application portfolios, including application lifecycle, ownership, cost, risk, and technical health.
• Perform application rationalization and support modernization initiatives.
• Define and maintain application scoring models (business value, risk, technical fit).
• Integrate EA/APM with CMDB, Discovery, ITOM, and ITSM.
• Ensure high data quality for application, technology, and capability portfolios.
• Develop and maintain business capability models and map them to applications and technologies.
• Support as-is and to-be architecture views and roadmaps.
• Establish technology standards, reference architectures, and target-state roadmaps.
• Enable data-driven decision-making for CIO, EA, and IT leadership.
• Support architecture governance and portfolio review boards.
• Create executive dashboards and reports using Service Now Performance Analytics.
• Ensure alignment with enterprise architecture frameworks (e.g., TOGAF).

• Hands‑on experience with Service Now APM / Enterprise Architecture (EA).
• Strong understanding of application portfolio management and enterprise architecture concepts.
• Experience with CMDB integrations and Service Now data model.
• Strong stakeholder management and communication skills.

Mid‑Senior level

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