AV Applications Engineer

At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into new high‑tech commercial buildings worldwide, serving clients such as Google, Microsoft, Amazon, Linked In and many others.

Crestron’s automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as audio visual, lighting, shading, security, building management and HVAC to provide greater comfort, convenience and security.

Technical Support Engineer – Level 1

TX – 3rd Shift: 10 am – 7 pm CST

• Build and maintain customer rapport, ensuring they understand Crestron is with them through every step of the process.
• Determine specifics for the reported problem:
• Clear description and scope of the reported problem.
• Current hardware, firmware and software configurations of impacted systems.
• Deployment environment (other Crestron or third‑party equipment in the installation).
• Review published documentation with customers, including both Crestron and conferencing service provider documentation where applicable.
• Perform high‑level analysis of log files.
• Conduct basic analysis of customer network for case documentation.
• Create RMAs as needed on a case‑by‑case basis.
• Assist in supporting Crestron’s knowledge base by creating knowledge base articles using supportive documentation and/or software tools.
• Other duties or responsibilities as required.

• Bachelor’s degree in a technology field or 3+ years of relevant industry experience.
• 3+ years installing, configuring and/or supporting technology for commercial, residential or AV solutions.
• Knowledge of networking (multicast, Dante, AES‑67) and diagnostics.
• Experience with Crestron Home, D3 Pro Lightning and residential installation.
• Familiarity with Linux OS.
• Programming knowledge in C#, CSS and HTML5 is preferred but not required.
• Knowledge of commercial and residential audio‑visual technologies and applications.
• Ability to read and interpret system schematics, floor plans and other documentation.
• Collect and interpret system‑level data for analysis.
• Document issues clearly, step‑by‑step, and communicate effectively to varying audiences.
• Think “outside‑the‑box” and understand how minute data points can affect the larger picture.
• Use and troubleshoot/demo programs written in native Crestron platforms.
• Knowledge of Exchange, O365 and Active Directory.
• Must be able to lift and maneuver up to 50 pounds.
• 10 % overnight travel.

Crestron Electronics offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, 401 K with company match, paid time off, holidays and on‑site amenities at NJ headquarters, TX facilities, Crestron Market Cafés and fitness centers.

EOE/M/F/D/V

No solicitation. Any agency submission to any employee of Crestron Electronics, Inc. by any method of communication will be deemed the sole property of Crestron Electronics, Inc.

New York, NY