Manager, AI Frontier Patient Engagements

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Data Analytics & Computational Sciences

Data Science

Scientific/Technology

Titusville, New Jersey, United States of America

We are searching for the best talent for Manager, AI Next Frontier for Patient Engagements. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

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Purpose:

Johnson & Johnson Innovative Medicine is searching for a Manager, AI Next Frontier for Patient Engagements to lead the AI transformation and execution roadmap for patient support services across our key Therapeutic Areas (TAs). Our team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do through a culture that thrives on innovation, teamwork, and bold thinking.

Curious problem-solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation, mentoring extraordinary talent, and shaping the future of pharmaceutical AI solutions. The Manager, AI Next Frontier for Patient Engagements will lead our AI transformation journey with a primary focus on elevating the patient solutions and experience through the strategic application of AI for an outstanding, patient-focused fulfillment and adherence experience that serves the patients, improves care, and positions JJIM with a sustained competitive advantage.

To accomplish this, they will need the ability to influence decision making with senior leaders while working collaboratively with teams across the J&J IM organization.

• Identification and quantification of the most significant problems across the entire patient journey to support where/when/how to best intervene in helping patients start and stay on therapy.
• Day-to-day relationships and projects with leadership across PECS (Patient experience & customer solutions), brand sales and marketing, Media, Advanced Analytics, Data Science & Engineering, and IT, among others
• Being the end to end product owner and single point-of-contact for AI/ML solutions supporting patient support services for the chosen therapeutic area shaping and evolving the patient solution roadmap
• Advocating for change and foster progress in new ways of thinking regarding the role of AI within patient support services
• Measuring impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing
• Partnering with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions

• A minimum of 5 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required
• A minimum of a bachelor’s degree is required
• Demonstrated ability to influence senior stakeholders and…