CCaaS Platform Engineer — Incident & Operations
Listed on 2026-10-07
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IT/Tech
SRE/Site Reliability
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. This Software Engineer role (2380395) focuses on production support for CCaaS platforms like Amazon Connect and NICE CXOne, with on-call responsibilities and incident management.
You will collaborate with engineering, infrastructure, security, and vendor teams, develop runbooks and knowledge articles, and leverage AI tools to streamline operations while ensuring service levels
We are seeking a motivated CCaaS Platform Engineer — Incident & Operations to join Optum in Basking Ridge, NJ, United States.
Are you ready to take on the CCaaS Platform Engineer — Incident & Operations role at Optum?
We would love to welcome a new CCaaS Platform Engineer — Incident & Operations to our team in Basking Ridge, NJ, United States.
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