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ServiceNow SME

Job in Whippany, Morris County, New Jersey, 07981, USA
Listing for: Global Business Ser. 4u
Full Time position
Listed on 2026-10-11
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Systems Analyst, Systems Engineer
Salary/Wage Range or Industry Benchmark: 90000 - 125000 USD Yearly USD 90000.00 125000.00 YEAR
Job Description & How to Apply Below
Location: Whippany

Whippany, NJ 07981

  • NEEDS to be strong in Service Now. SME
    -Setups, configs, architect solutions, train,
  • They bought Service Now from a 3rd party that did not implement it properly. They need someone who can come in and evaluate the system, look for areas to improve, train the team, reconfigure, build new stuff in the system, API's
  • Onsite 4 days week 1 remote.
  • NEEDS to be strong in Service Now. SME
    -Setups, configs, architect solutions, train,
  • They bought Service Now from a 3rd party that did not implement it properly. They need someone who can come in and evaluate the system, look for areas to improve, train the team, reconfigure, build new stuff in the system, API's
Job Description
  • Primarily involved in Solutioning, Training, Configurations, Development, etc.
  • Provide help in Presales Support, Solution Design and Architectural design
  • Collaborate with Business and IT stakeholders to gather and analyse business requirements
  • Design end-to-end solutions using the Service Now platform to meet business needs while ensuring maximum out of the box solution.
  • Develop technical architecture, considering scalability, performance, and security aspects. Create detailed technical documentation outlining design decisions and implementation strategies.
  • Define and manage integrations with external systems using APIs, REST, SOAP, and other methods.
  • Ensure seamless data flow and consistency between Service Now and other enterprise systems.
  • Design data models and manage data sources within the Service Now CMDB and other base tables
  • Provide technical guidance and mentorship to development teams, ensuring adherence to best practices for the Service Now industry solution.
  • Stay updated with Service Now platform updates, new features, and industry trends.
  • Optimize the performance of Service Now applications, identifying and resolving bottlenecks.
  • Implement security best practices and ensure compliance with data protection regulations.
  • Maintain comprehensive technical documentation for implemented solutions.
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