Engineer , Engineering Operations

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

This job is responsible for advancing complex initiatives and establishing operational excellence. It focuses on strategic network design and deployment, optimizing system performance and reliability. The role is instrumental in mentoring technical teams and leading cross-functional projects for operational improvements.

Experience with the following vendors:

• Cisco
• Juniper
• Ciena
• Nokia
• Arris Modems

Experience with the following technologies:

• Metro-Ethernet Carrier Services
• Service Provider (Segment Routing, BGP, MPLS RSVP/LDP, OSPF/ISIS)
  • OAM/QOS
  • L1 Optical (WAVE/Dark Fiber)
  • * DOCSIS

Experience with the following responsibilities

• Handle major outages and direct inter-departmental resources as needed
• Handle complex mitigation requests such as on-demand circuit moves across multiple devices
• Handle departmental adoption of new products/services, tools, and practices
• Handle escalated customer communications
• Draft FCC-compliant legal documents for Root Cause Analysis
• Must have strong process knowledge and troubleshooting skills
• Must have strong written and verbal communication skills
• Must have regular, punctual attendance (may include weekends/on-call rotation)
• Follow the In Office policy

CERTIFICATIONS

• Cisco Certified Network Professional Service Provider (CCNP-SP) or equivalent
• Hewlett Packard Enterprise (HPE) (formerly Juniper Network) Specialist Service Provider (JNCIS-SP) or equivalent
• Metro Ethernet 2 or 3 certification (multiple vendors: Ciena, Fortinet, etc.)
• Any NOKIA certification

• Designing advanced network solutions to solve highly complex engineering challenges across regional operations
• Establishing and updating network operational policies and procedures to proactively manage future technical issues
• Authoring detailed systems engineering documentation to facilitate network maintenance and issue resolution
• Ensuring rigorous adherence to network standards throughout the engineering design life cycle for all projects
• Leading the planning, deployment, and performance evaluation of critical network services, including CRAN and CMTS
• Configuring network routing to maximize efficiency and manage customer traffic across multiple network components
• Analyzing network traffic and capacity data to forecast infrastructure needs and guide strategic planning
• Directing cross-functional teams in projects that enhance the support for a wide range of network services
• Providing technical mentorship and developing training programs to build depth of expertise in operations teams
• Building and managing relationships with regional and local market stakeholders to align network operations with business goals
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital…