Senior Systems Analyst - Veeva​/Vault CRM

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Facility:
Digital & IT

Location:

Plainsboro, NJ, US

About the Department

The Finance & Operations department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance & Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities.

We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development.

Are you ready to maximize your potential with us?

The Position

The Senior Systems Analyst – Veeva Vault CRM serves as a technical and functional subject matter expert for Veeva/Vault CRM and provides project leadership for Veeva Vault CRM and related commercial technology initiatives. The primary focus of this position is the design, implementation, enhancement, integration, and ongoing support of Veeva/Vault CRM solutions. The role partners with business stakeholders, IT teams, architects, integration teams, and external vendors to translate business needs into scalable, compliant technology solutions.

In addition to deep Veeva/Vault CRM expertise, this position requires strong project management and delivery leadership. The individual will lead cross-functional initiatives from requirements and solution design through validation, implementation, deployment, and post-implementation support. The successful candidate will also bring strong systems analysis capabilities, experience working in regulated environments, and knowledge of Artificial Intelligence (AI), including generative AI, with an understanding of opportunities and risks associated with applying AI within enterprise business processes.

Relationships

This position reports to Associate Director, Business Applications. This position interacts with all levels of Project Managers, Business Analysts, other Systems Analysts, Application Developers, Architects and System Engineers as needed. Interacts with other lines of business as needed.

Essential Functions

• Serves as a technical and functional subject matter expert for Veeva/Vault CRM.
• Leads the analysis, solution design, configuration, implementation, integration, testing, enhancement, release, and ongoing support of Veeva/Vault CRM.
• Partners with business stakeholders to understand commercial business processes and translate requirements into effective Veeva/Vault CRM solutions.
• Evaluates business requirements against Veeva/Vault CRM capabilities and recommends appropriate configuration, integration, and solution approaches.
• Provides expertise in Veeva/Vault CRM configuration, data, integrations, interfaces, security, workflows, and related application components.
• Assesses Veeva/Vault CRM releases and new capabilities to determine business and technical impacts and opportunities.
• Troubleshoots complex application, integration, data, and user issues and coordinates resolution with internal teams, Veeva, and external partners.
• Identifies opportunities to improve platform usability, scalability,…