IT Engineer, IT Support, Technical Support

Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as  The Thermo Way , strengthens our team by fostering an environment where all members perform their best.

Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve,  The Thermo Way  supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.

Job Summary:

Entry-level IT professional. Provides support to users and clients. Supports the maintenance and operation of the enterprise IT infrastructure.

Education and Experience:

• Bachelor of Arts or Bachelor of Science degree or other pertinent curriculum with relevant technical experience.
• Typically, 0-3 years of industry experience.
• Additional preferred qualifications:
  CompTIA A+, CompTIA Network+, or CompTIA Security+ certification

Duties and Responsibilities:

Technical Responsibilities:

• Provide Tier 1 response and support.
• Support users.
• Support laptops, software, hardware and network connectivity.
• Testing, configuring and troubleshooting of hardware, software and networking systems.
• Provide technical assistance on projects.
• Maintain office equipment.

Customer Service:

• Communicate in an effective, positive, and proactive manner with customers.
• Follow customer specific site standards and procedures.
• Always conduct business in a professional manner.
• Provide excellent customer care and support.
• Be patient, attentive, and responsive to customers in solving their problems.
• Always follow up and honor commitments with customers.
• Develops an understanding of the customer's needs and actively seeks to service those needs.
• Complete assigned tasks accurately, and on schedule.
• Understand the scope of assigned work.
• Escalate issues to the next tier of support or management in a timely fashion.
• Provide onsite IT support to customer systems

Project Responsibilities:

• Complete assigned tasks accurately, on schedule, and under budget.
• Understand the scope of work assigned to you, identify when issues arise that are beyond that scope, and communicate those issues to the assigned project lead.
• Provides accurate feedback on status of assigned tasks

Required

Skills and Abilities:

• Troubleshoot and resolve Tier 1 support issues.
• Proficient with hand tools, screwdrivers and network cable cutting and testing tools.
• Assemble server racks and install equipment.
• Install and configure operating systems.
• Configure user laptops and workstations.
• Basic knowledge of Python language.
• Basic knowledge of Computer Networks

Travel Required:

• Overnight travel as required. Up to 20%.

On Call:

• As required.

Work Authorization/Other Requirements:

• Proof of eligibility to work in the country where the position is located is required.
• Maintain a valid driver's license.
• Fit for Duty at all times.

Model Thermo Systems core values of employee success, customer success and financial strength by:

Culture:

• Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects. Drive financial success.
• Be a good teammate, support your colleagues, promote a positive atmosphere for those around you. Drive employee success.
• Go the extra mile for your customer, take ownership of their needs,…