IT Support Engineer; MSP

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $80,000.00/yr

IT Support Engineer – MSP Environment | Hazlet, NJ | $60–80K

Looking for more than just “fixing computers”? This role is about being the trusted partner small and mid-sized businesses rely on to keep their operations secure, stable, and moving forward. You’ll work in a true MSP environment where every day brings new challenges — from troubleshooting servers and networks to supporting end users — while being part of a supportive, people-first team.

What You’ll Do

• Provide hands-on and remote support for desktops, servers, and networks.
• Manage and support Microsoft 365 (Outlook, Teams, SharePoint, Azure AD, mobile email setups).
• Troubleshoot and remediate malware/virus/security issues.
• Configure and maintain backups (Datto, Carbonite, Azure).
• Perform basic network component installs and diagnostics.
• Work with Windows Server environments: troubleshooting, repair, and maintenance.
• Document work clearly in ticketing tools (Connect Wise Manage, Automate, Control experience preferred).
• Deliver outstanding customer service with professionalism and a problem-solving mindset.
• Collaborate with teammates — knowing when to ask for help and when to take initiative.

What You Bring

• MSP experience strongly preferred.
• Knowledge of Microsoft 365 support and Azure AD.
• Experience with Connect Wise tools (Manage, Automate, Control) a plus.
• Solid foundation in networking basics (firewalls, switches, VPNs).
• Familiarity with backup and disaster recovery solutions (Datto, Carbonite, Azure).
• Ability to troubleshoot Windows servers and desktop environments.
• Strong communication skills and a client-first attitude.
• Self-motivation and resourcefulness — you know how to figure things out, but you’re also not afraid to ask for help.
• Work setup: Mostly remote, with 1–2 days per week at client sites. Occasional office visits for equipment/deployments. Candidate MUST live in Ocean or Monmouth County, NJ
• 401(k) with company match
• Life insurance
• Referral program

Associate

Full-time

Information Technology

Industries: IT Services and IT Consulting

Benefits include medical insurance, vision insurance, 401(k), paid maternity leave, paid paternity leave, and disability insurance.