Application Engineer III

NJ - ISC HQ
102 Rike Dr
Millstone Township, NJ 08535, USA

NJ - ISC HQ
102 Rike Dr
Millstone Township, NJ 08535, USA

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more

Pavion and our family of companies are seeking a talented and motivated Applications Engineer III to join our shared services team.

Primary Responsibilities:

• Architect, design, and implement enterprise-class security system infrastructures, integrating access control, video management, intrusion, and other security platforms.
• Lead large-scale deployments and system commissioning, including database replication, high-availability clusters, API integrations, and multi-site synchronization.
• Evaluate and approve system designs for technical feasibility, scalability, redundancy, and compliance with cybersecurity and industry best practices.
• Collaborate closely with customer IT, cybersecurity, and compliance teams to ensure alignment with enterprise architecture, network standards, and regulatory requirements.
• Optimize system configurations, network architectures, and hardware deployments for reliability, resilience, and operational efficiency.
• Develop strategies for system upgrades, migrations, and expansions to minimize downtime and maintain business continuity.
• Oversee integration of third-party platforms, advanced analytics, and enterprise IT systems, ensuring interoperability and seamless functionality.
• Maintain detailed architectural diagrams, deployment plans, and configuration records to support governance, audits, and lifecycle management.

Advanced Technical Support & Escalation

• Serve as the primary escalation point for advanced/complex technical issues across access control, video, and integrated platforms.
• Lead root-cause analysis and resolution for critical incidents, ensuring minimal operational impact and long-term system stability.
• Develop strategies to prevent recurring issues, including system optimization, architectural adjustments, and process improvements.
• Coordinate resolution efforts with customer IT, cybersecurity, vendors, and internal engineering teams for seamless incident management.
• Provide expert guidance on troubleshooting methodologies, advanced diagnostics, and enterprise-level problem resolution.
• Oversee system upgrades, patches, and firmware updates, ensuring compatibility, performance, and continuity across multi-site deployments.
• Mentor AE I and II engineers in escalated support cases, sharing expertise and fostering technical growth.

Documentation & Process Governance

• Drive the development and maintenance of enterprise-level SOPs, commissioning checklists, and configuration templates to ensure consistent, high-quality deployments.
• Establish and enforce documentation governance standards, ensuring accuracy, version control, and compliance with internal and regulatory requirements.
• Maintain detailed architectural diagrams, deployment plans, and configuration records for audits, lifecycle management, and operational continuity.
• Review and approve…