Manager, IT Field Operations

One Oncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive One Oncology’s mission and vision.

Why join us? This is an exciting time to join One Oncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Manager, IT Field Operations will report toOneOncology’sSr. Manager, IT Field Operations. As part ofOneOncology’stechnical support team, this role will act as an IT team leader for apartnerpractice ofOneOncology. The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and mustdemonstrateunparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with theOneOncologycentral IT services team.

The role willbe responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role willrepresentthe

OneOncologyIT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving.

This is a full-time position requiringon-site presence at various New Jersey locations depending on daily work assignments and projects.

• Acts as a liaison between practice stakeholders andOneOncologytechnical support teams.

• Participates intimelycommunication and tracking when emergency or escalated issues arise.

• Leads and oversees technical projects in alignment with practice goals.

• Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.

• Responds to andresolvesrequests forassistancewith computer systems and provides superior customer support (“white glove”) experiences for users.

• Leads efforts to improvepracticeIT department processes and procedures in partnership with central service delivery team.

• Provide feedback and updates to practice leadership and other appropriate teammatesfrom start through resolution of practice-wide technology issues and projects.

• Ensures service support processes, procedures, SLA’s, performancemetricsand service quality align with central service team core processes.

• Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions.

• Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations,etc.

• Additionalresponsibilitiesasassigned to help drive our mission of improving the lives of everyone living with cancer.

• Bachelor’s degree in information systems or healthcare related field is preferred

• At least 5 years of progressively responsible work experience in technology support

• 3+ years in IT leadership/management

• Healthcare related experience a plus

• Strong communication skills, including the ability to communicate effectively in both written and verbal forms with all levels of practice employees and stakeholders, as well as peers and leadership within theOneOncologyIT and service desk team.

• Experience as a technical leader providing proven…