Telecommunications Analyst ; Network Installation Technician

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst I (Network Installation Technician) in the Enterprise Infrastructure within the Office of Information Technology (OIT).

Reporting to the Manager of Telecommunications, the primary role of the Telecommunications Analyst I is to assist in the implementation of Telecommunications technical solutions. This role will provide technical support and assistance during the implementation of cabling systems for both existing and newly desktop and collaboration devices and will support TD clients in technical solution implementation as it pertains to cabling solutions, and overall service delivery for infrastructure upgrades, renovations and new construction across the NB/P and Newark campuses.

The Telecommunications Analyst serves as client liaison for desktop service delivery and works with the team that provides technical solutions that support those needs. Telecommunications Analyst also applies best practices in installation and maintenance of desktop and collaboration equipment and cabling to deliver value-added solutions in a cost-effective manner.

Among the key duties of this position are the following:

• Cable Plant Installation – Respond to service requests in Service Now in a timely fashion, making sure that all ticket transactions are updated in the system. Provide and maintain accurate documentation of moves, adds and changes in the system and in the cable management databases. Perform installation activities according to plans/schedules/timelines. Assist third party vendors that provide services and repairs for our multi‑system environment.
  
  Keep abreast of evolving installation methods and techniques and their application in our multi system environment. Perform repair and installation activities for projects that have a moderate to high complexity and scope. A moderate level of autonomy is expected. Expected to analyze information, assess situations and elevate to management in situations of moderate to high complexity and impact. Expected to multi-task on multiple assignments.
  
  Expected to fully comply with all established installation, repair, documentation and ticketing procedures and controls and to seek approval for deviation. Outcomes expected to be of high quality.
• Technical Solution Implementation – Apply technical knowledge and skills to the implementation of integrated technical collaboration solutions and cabling. Collaborate with internal and external technical subject matter experts on technical requirements definition, design, specification and implementation. Facilitate and contribute to the development and maintenance of appropriate technical documentation (e.g. specification and design documents and schematics, technical implementation plans). Keep abreast of technical developments in areas related to…