Manager, Operations

Manager of Operations and Technology

Reports To:

Chief Executive Officer Department:
Administration/Operations Employment Status:
Full-Time, Exempt, Salaried

Schedule:

Full-time, with flexibility for occasional evening, weekend, emergency, or multi-site operational needs

Summary

The Manager of Operations and Technology is responsible for coordinating PRAB’s agency-wide operational infrastructure, technology systems, facilities processes, and administrative systems to support safe, efficient, reliable, and well-documented organizational operations.

The position serves as PRAB’s primary operational systems lead and works across programs, Finance, Human Resources, administration, facilities, and technology to ensure that staff have the tools, systems, access, procedures, and operational support necessary to perform their work effectively.

The Manager leads day-to-day operational coordination, technology support and planning, facilities and asset systems, organizational workflow improvement, operational documentation, vendor coordination, data infrastructure, and continuity planning. The position is expected to identify operational risks, strengthen organizational systems, reduce reliance on informal or person-dependent processes, and support implementation of standardized procedures across the agency.

Responsibilities Agency Operations Management
• Coordinate day-to-day operational systems across PRAB locations.
• Maintain and improve systems for work-order submission, assignment, tracking, escalation, and completion.
• Coordinate facilities-related concerns with appropriate staff, vendors, property representatives, and organizational leadership.
• Maintain systems for agency keys, access controls, equipment, physical assets, and operational inventories.
• Coordinate vehicle records, maintenance schedules, registrations, inspections, and related operational documentation.
• Oversee agency internal deliveries and related logistical processes as appropriate.
• Support operational readiness of PRAB sites, including workspace functionality, technology access, equipment availability, and service continuity.
• Maintain clear records of open operational issues, responsible parties, next steps, and completion status.
• Prepare regular operational status reports identifying completed work, pending issues, risks, and upcoming priorities.
• Escalate significant safety, facility, technology, security, or continuity concerns promptly to the CEO and appropriate leadership.

Technology and Information Systems
• Serve as the primary internal lead for PRAB’s day-to-day technology environment.
• Coordinate staff technology support, troubleshooting, equipment setup, user access, and technology-related service requests.
• Manage relationships and communication with external technology vendors, service providers, and consultants when applicable.
• Oversee deployment, tracking, reassignment, and return of organizational technology equipment.
• Maintain accurate technology inventory and assignment records.
• Coordinate setup and maintenance of computers, mobile devices, printers, phones, conferencing equipment, and related systems.
• Support administration and effective organizational use of Microsoft 365 and other approved software platforms.
• Support SharePoint, Power Apps, data systems, workflow automation, and other organizational technology initiatives as assigned.
• Assist departments with identifying appropriate technology solutions to improve efficiency and reduce unnecessary manual processes.
• Maintain appropriate system-access procedures, including onboarding, role changes, offboarding, and access reviews in coordination with HR and leadership.
• Promote appropriate cybersecurity, password, access-control, data-storage, and…