HCM Platform Specialist, Technology; Hybrid

Position: HCM Platform Specialist, Benefits Technology (Hybrid)
Location: Holmdel

Position Summary Do you enjoy helping organizations solve complex HR technology and benefits administration challenges? Are you passionate about Human Capital Management (HCM) platforms, integrations, and creating seamless digital experiences for customers? Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert across leading HCM platforms such as Workday and UKG, supporting the successful implementation and operation of integrations within Guardian's growing API  this role, you will partner with customers, sales teams, product teams, and technology teams to design, implement, and optimize scalable HCM and benefits integrations.

You will leverage your expertise in plan configuration, eligibility management, and business processes to deliver successful customer outcomes while helping shape the future of Guardian's digital capabilities.  You AreA trusted advisor and HCM technology expert who thrives at the intersection of customer success, benefits administration, and digital transformation. You are energized by solving complex integration challenges and enjoy partnering with customers, HR technology teams, implementation specialists, product managers, and engineers to deliver scalable solutions.

You bring deep expertise in HCM platforms, benefits configuration, and integration design, enabling you to identify risks, influence decisions, and guide customers toward successful outcomes.

You excel in environments where collaboration, problem-solving, and continuous improvement are critical. You can translate complex technical concepts into practical business recommendations and are comfortable navigating ambiguity while driving clarity across multiple stakeholders. Success in this role requires a relentless focus on customer outcomes, operational excellence, and the ability to balance technical expertise with consultative leadership as Guardian continues to expand its digital and API integration capabilities.

You Have

Required Qualifications Bachelor's degree or equivalent work experience5+ years of experience supporting HCM platforms, HR technology systems, benefits administration platforms, or related technologies

Hands-on experience configuring and supporting Workday, UKG Pro, UKG Ready, Workforce Management, or similar HCM platforms

Strong knowledge of benefits administration, including plan design, eligibility rules, life events, and enrollment processes

Experience supporting carrier integrations and API-enabled data exchanges

Understanding of HCM business processes, including employee lifecycle management, benefits administration, payroll, and time management concepts

Experience evaluating business requirements, reviewing system configurations, and recommending scalable integration solutions

Strong analytical, troubleshooting, and root-cause analysis skills

Excellent verbal and written communication skills, with the ability to explain technical concepts to diverse audiences

Preferred Qualifications Experience supporting API, EDI, and file-based integration models

Experience working directly with large enterprise customers during software implementation or onboarding initiatives

Knowledge of benefits administration and insurance industry technology ecosystems

Experience collaborating across Product, Technology, Operations, and Customer Success organizations

Familiarity with agile product and technology environments

You Will Partner with Sales and Solutions teams to advise prospective customers on HCM integration capabilities, implementation approaches, and configuration best practices

Guide customers through implementation and onboarding activities, reviewing HCM configurations, business processes, and data requirements to ensure successful integrations

Troubleshoot and resolve integration issues across customer HCM environments and Guardian systems while providing consultative support throughout implementation and ongoing operations

Collaborate with Product, Technology, and Operations teams to identify opportunities for standardization, process improvements, and enhanced integration capabilities

Leverage customer insights and implementation experience to influence the evolution of Guardian's API ecosystem, onboarding processes, and partner connectivity strategy

Reporting Relationships As our HCM Platform Specialist, you will report to the Digital leadership team within Guardian's Digital organization.

Location The primary locations for this position are Boston, MA;
New York, NY;
Holmdel, NJ; and Bethlehem,…