Director, CRM Transformation and Enablement

Date of Posting:
Nov 12, 2026

Business Area:
Business Intelligence & Market Analysis

Job Type: Direct Employee

Territory:

Full-Time or Part-Time:
Full Time

Seniority:
Mid-senior

At Recordati, we are united by a clear purpose: unlocking the full potential of life. With a century of history behind us, we are building the next chapter of our journey, continuing to grow while keeping patients at the centre of all we do.

What drives us is a shared belief that health, and the opportunity to live life to the full, should be within reach for everyone. This brings energy to our work, shaping how we support each other and show up every day. Our values – Better Together, Never Settle and Always Deliver – reflect this mindset, helping us to keep improving and make a meaningful difference.

Above all, these values bring to life our promise to everyone at Recordati, you can unlock your full potential. We know that people thrive when they can be themselves, are trusted and supported, and are given the opportunity to grow and make a meaningful contribution.

Are you ready to unlock your full potential?

Recordati Rare Diseases, Inc. (RRD) develops high-impact therapies for devastating rare diseases, focusing on providing often overlooked treatments to underserved communities in the U.S. Our mission is to mitigate the impact of rare diseases through increased awareness, improved diagnoses, and enhanced treatment availability, covering endocrinology, metabolic, and oncology franchises. RRD is dedicated to excellence, fostering a dynamic work environment that promotes professional growth and a significant impact on patients' lives.

Reports To:

Vice President, Analytics & Insights
Direct Reports: CRM analyst(s) and administrator(s), built to suit; oversight of system integrator and vendor delivery teams
Areas Managed:
Veeva Vault CRM transformation and enablement

The Director, Sales Force Enablement leads the strategy, transformation, and ongoing management of the CRM platform and connected field tools supporting Recordati Rare Diseases North America. The initial priority is to lead the transition from the legacy, vendor-operated CRM to Veeva Vault CRM. Following implementation, the Director serves as the long-term platform owner, accountable for the roadmap, field adoption, service performance, and continuous improvement.

This leader translates Commercial and Medical Affairs needs into practical technology solutions that support effective customer engagement across Recordati’s rare disease portfolio. The role combines business partnership, technical judgment, program delivery, and vendor leadership, while building internal ownership of platform knowledge, business rules, and operating processes. The Director provides hands‑on technical leadership, including design review, configuration assessment, and complex troubleshooting.

Detailed build activities, routine administration, and first‑line support are delivered through internal resources and external partners under the Director’s leadership

Transformation leadership

• Own the end-to-end program to move North America from the legacy CRM to Veeva VaultCRM: business case, scope, timeline, budget, and benefits tracking.
• Build and maintain the multi-year CRM roadmap, sequenced by wave (Commercial, then Medical, then Canada or as agreed), with gates, go/no-go criteria, and rollback plans at each stage

Design and build

• Translate commercial and medical business rules (call types, targeting, sampling, consent, MSL interactions, KOL plans) into Vault CRM configuration that is…