Commercial Lines Customer Service Associate

Englewood Cliffs, New Jersey, United States

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Customer Service Associate to their Owens Group team located in Englewood Cliffs, NJ. This is a full time, hybrid role.

Job Summary:

We are seeking a detail-oriented individual to provide clerical support to our Commercial Lines department. This role involves maintaining efficient operations and fostering positive relationships with insurance carriers and internal team members.

• Participates in the training and mentoring provided by the Commercial Lines team
• Becomes proficient in the basic Commercial Lines job functions
• Processed within 3 days of receipt
• Anti-Arson processed within 3 days of receipt
• Routine Certificates of Insurance and Evidence of Insurance processed with same-day turnaround by 3pm; otherwise next business day
• Order Loss
• Renewal management as required by company
• Prepare Summaries
• Cancellations/Reinstatements
• Audits
• Excess & Surplus Lines documents
• Marshall & Swift evaluations
• Auto
• Invoicing
• Finance Agreements
• Insurance carrier rating systems
• Boiler inspections/violations
• Manage Home page in EPIC by keeping open activities
• Become proficient on company rating
• Departmental backup on an as-needed basis
• Performs other duties as requested or assigned
• As the CSA becomes proficient, cross-train on CSR duties

• Troubleshooter and collaborative thinker
• Organizational and time management skills
• Attention to detail and accuracy
• Proactive and takes initiative
• Ability to work independently or as part of a team
• Professional demeanor and appropriately attired for office environment
• Respectful to all
• Strong work ethic with willingness to assist co-workers and work occasional extra hours on priority projects

• College degree preferred; related office experience or equivalent insurance experience
• Proficient in Microsoft Office 365; knowledge of Applied EPIC software preferred but not required (Word and Excel)
• Must obtain NJ or NY Property and Casualty license within six months
• Strong verbal and written communication skills
• Completion of an insurance professional designation as agreed upon with Commercial Lines

This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Pay Transparency Range
$55,000 - $60,000 USD

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company-paid life insurance, short-term and long-term disability, and a generous PTO policy starting at 18 days per year plus 10 paid holidays and 2 floating holidays.

Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Interested in building your career at Foundation Risk Partners? Apply online and submit your resume and relevant information.