Customer Service Representative

Our Client, a Property and Casualty Insurance company, is looking for a Customer Service Representative for their Whitehouse Station, NJ/Hybrid location.

• The CSR supports the business goals of the No Masterpiece and Manual team, providing service support for Client appointed agencies and internal Client partners.
• Policy changes are received via email requests.
• The team handles policies that are not system supported policies, which include renewals, quotes, new lines, and endorsements.
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Complete additional tasks and other projects/duties as assigned
• Ability to learn the basic concepts of personal lines insurance principles and Client products (home, auto, valuable articles/collectibles, flood, etc.)
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Processes and Triage a diverse amount of email requests
• Perform various job functions or projects as assigned by team specialist or supervisor.
• Possess a strong math aptitude
• Demonstrate strong problem solving, Critical thinking.
• Accountability, detailed, and quality focused.
• Aptitude to analyze complex business and workflow issues
• Excellent written communication skills
• Flexibility to prioritize assigned work to adhere to department service level expectations
• Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
• All the work is processed manually: from creating folders, to rating the policy on excel sheets, to creating pdf files
• Entry level Insurance job
• Opportunity to show skill sets for other possible opportunities with Client
• Team Size: 4 people currently

• Knowledge of Microsoft Suite a plus (including Word-template use , Excel-data entry, PowerPoint-be able to view, no creation) a must
• Knowledge of Adobe (taking Excel and Word docs and creating pdf's, transfer docs and save) a must
• Proficient in computer skills (turn on and off, be able to create folders, open up files and rename if needed) , multi-application navigation and multi-tasking
• Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
• Personal Lines General Insurance Knowledge a plus, but not required
• Why does this need exist? – Business Group & Key Projects
• Handles transaction requests on specific lines of business & Risk States for policies that are not system supported
• No key projects
• Backfill to resources allocated to projects
  
  Not an urgent need

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities