Senior Claims Advocate Job Township of Mount Laurel New Jersey USA,Insurance

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing;

vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs:

The Senior Claims Advocate provides strategic claims support and advocacy for clients, focusing on complex claims handling, reserve management, and claims performance improvement. This role leads client-facing claims reviews and serves as a key advisor on claims outcomes and loss trends.

Primary tasks the incumbent will perform:

Oversee the strategy and resolution of complex, high-exposure, and multi-line claims, ensuring alignment with client financial and risk management objectives
Serve as the primary advocate for clients with carriers, proactively influencing reserves, coverage positions, and overall claim outcomes
Direct claim strategy and engagement with adjusters, setting expectations, driving accountability, and ensuring timely and effective claim progression
Identify and execute opportunities to reduce total cost of risk through strategic claim oversight, early intervention, and outcome-driven resolution approaches
Lead the development and delivery of quarterly claims reviews, including advanced trend analysis, large loss evaluation, and forward-looking insights
Present claims reviews to clients at a strategic level, providing clear, actionable recommendations to improve outcomes and inform risk management decisions
Manage and resolve complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders
Collaborate with carrier leadership, legal partners, and internal teams to resolve challenging claims and drive optimal outcomes
Mentor and develop Claims Advocates, providing technical guidance, oversight of claim strategy, and support in elevating client delivery

Required

Education & Experience:

5+ years of commercial insurance claims or claims advocacy experience
Strong understanding of claims handling, reserving, and coverage

Preferred

Education & Experience:

Advanced designations (AIC, SCLA, CPCU, ARM, etc.)
Experience managing large/complex commercial claims

Planning/Organizing/Managerial Knowledge:

Manages complex workloads; integrates claims strategy with client risk profile and renewal impact

Communicating & Influencing

Skills:

Leads client discussions and presentations
Influences carrier decisions on reserves, settlements, and claim handling strategies

Outputs:

Effective management and advocacy of complex claims
Reduction or control of claim reserves and overall cost impact
High-quality quarterly claims review presentations and insights
Clear, actionable client recommendations to improve loss performance
Strong carrier relationships and escalated issue resolution
Mentorship and support of claims advocate partners

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $ USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

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