Multi-Unit Team Leader

Overview

Multi-Unit Team Leader at H&R Block

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At H&R Block, we believe in the power of people helping people and a high performing, connected culture where everyone feels like they belong.

A Typical Day

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time with evening and weekend hours as needed. This role is in-person and not remote.

Responsibilities

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

Qualifications

• People management experience with a track record of growing and developing associates.
• Ability to execute growth plans and lead toward a growth culture.
• Strong decision-making and judgment skills; works well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

Schedule & Location

• In-person role; not remote.
• Flexible start in the fall with transition to full-time January–April; evening and weekend hours as needed.

Pay Range

$15.00 - $40.00/Hr. Local minimum wage laws apply; pay decisions depend on experience, education, skill, and location.

Benefits

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, for healthy habits.
• Neurodiversity and caregiver support; discounts on items and services.
• Medical coverage, 401(k) retirement plan, and Employee Stock Purchase Plan (eligibility rules apply).
• Other benefits at

Equal Opportunity

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.