Chief Operating Officer

Job Title: Chief Operating Officer

Employee Type: Exempt/Full Time

Purpose: Prevention Links mission is to foster healthy, sustainable communities by empowering people through education, collaboration, and by serving as a linkage to resources. Reporting to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) is responsible for leading and managing a comprehensive array of services and programs to advance this mission. The COO will lead a team of division directors implementing a variety of program models delivered across 12 sites with a program staff of 125.

The COO will review on an ongoing basis services being offered and develop new programs as needs emerge and will be responsible for all activities pertaining to compliance, quality assurance, personnel, program budgets, and stakeholder relations. The COO will inform the CEO of all program issues and accomplishments.

The COO will partner with their peersthe Chief Financial Officer (CFO), Chief People Officer (CAO), Chief Compliance Officer (CCO), and Chief Development Officer (CDO) while also being responsible for all program planning, organizing, operating, and staffing. They are responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the CFO and CEO. The COO is responsible for ensuring that Prevention Links services are in compliance with all federal, state, funding, and city regulations, certifications, and licensing requirements.[MS1]

Finally, the COO will assist the CEO in planning, organizing, and implementing public and private fundraising initiatives.

Responsibilities

• Provide effective and inspiring leadership, as well as stewardship, of Prevention Links by being actively involved in all programs and services. Advance a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for all staff to give feedback on program operations.
• Lead a high performing team of division directors, managers, and program staff to the next level by further developing and implementing recruitment, training, and retention strategies.
• Partner with the CEO to represent Prevention Links with external constituency groups, including community, governmental, and private organizations.
• Ensure that all program activities operate consistently and ethically within the mission and values of Prevention Links.
• Prepare and submit an annual operational budget to the CEO and CFO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
• Ensure the continued financial viability of Prevention Links program/service units through sound fiscal management. Provide programmatic leadership and input for all strategic planning processes with the CEO and staff.
• Serve as the point of contact for agency-wide emergencies, being on call 24/7/365, and escalate emergencies to the CEO as appropriate.

Program Leadership & Management

• Lead the enhancement, operationalizing, and implementation of the organizational vision as established in Prevention Links Strategic Plan.
• Ensure ongoing programmatic excellence through the development and monitoring of key performance indicators, objectives, and key results at the agency, service line, division, program, team, and staff levels.
• Demonstrate consistent quality of finance and administration, fundraising, communications and systems; recommend timelines and resources needed to achieve the program goals.
• Attract, develop, coach, and retain high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Create a supportive environment of continuous learning and development.
• Work with staff to develop systems to ensure consistent, high-quality project management.
• Translate desired behaviors associated with each goal into meaningful performance measures.
• Provide leadership in development of inter-team communication and cohesiveness, sustaining culture, morale, and supporting staff during organizational growth.

External Relationships:

• Expand revenue generating…