Senior Patient Affordability Operations Manager

Location: Plainsboro

About the Department Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products.  We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.  

Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes.

Are you ready to realize your potential?

The Position Support the operations and execution of affordability programs across the Diabetes, Obesity and Rare Disease portfolios to ensure Novo Nordisk's commitment of patient-centered care as well as fostering relationships with both patients and health care professionals. Works closely with Enterprise Insights, Finance, Market Access, Legal and Compliance to establish and monitor the program operations and related forecasts for affordability programs.

This role drives operational excellence through strong enablement, financial oversight, cross functional coordination, and process improvement to ensure scalable, compliant and efficient affordability operations.

Relationships Reports to the Director, Patient Support Enablement. Works closely with Market Access, Finance, Customer Call Center, Enterprise Insights, Supply Chain, Procurement, Public Affairs, Public Policy, Regulatory, Legal, IT, Trade, Patient Safety and Compliance. External relationships include affordability program vendors.

Essential Functions Partners with vendors and oversees development of program business rules and operations

Collaborates with cross functional partners to facilitate program setup and tracking

Oversees tracking and reporting against program budgets across multiple brands

Responsible for the compilation and processing of pharmacy redemptions for Senior Management approval

Oversees vendor performance via regular status meetings, monthly reporting and calibration calls

Leads development and implementation of programs to ensure seamless and consistent patient experience across channels

Responsible for educating internal stakeholders on affordability programs

Provides input on development of Sales team resources, such as FAQs, to address high-level and program-specific questions

Responds to patient and healthcare professionals’ escalated issues/complaints through appropriate customer-facing channels

Partners with vendors and oversees the development of program business rules and day-to-day operations for assigned programs

Monitor and track vendor billing, payments and budgets for multiple programs. Assist with vendor questions, as needed

Supports the day-to-day affordability operations for multiple copay/eVoucher programs

Support patient insights team with vendor data requests

Responds to patient and HCPs escalated issues/complaints through appropriate customer-facing channels

Manages and monitors ongoing affordability vendor training assignments for program compliance

Develop and maintain internal enablement materials, SOPs, playbooks and operational guidance for affordability programs

Support audit readiness through clear documentation, controls and traceability

Lead affordability project and portfolio management processes, including intake, assessment, prioritization, resource planning and execution…