Arcade,Retail,and Admissions Manager

This position is an important role to the success of The Funplex and will be actively involved in the business process. This position is responsible for developing and managing all aspects of The Funplex's arcade and redemption department. The Funplex is home to 10 indoor rides and attractions including a go kart track, laser tag arena, and 16 bowling lanes, as well as 6 other seasonal outdoor rides and attractions.

The Arcade Operations Manager will serve as a general operations MOD when scheduled while maintaining their department head responsibilities.

• Arcade Operations – Responsible for all aspects of games, prize ordering, game reconciliation.
• Developing, maintaining, and performing safety and guest services training for all team members within arcade department, including training during the on-boarding process for new hires.
• Maintain proper certifications and operations checklists for all games and arcade positions
• Collecting and reconciling arcade cash revenues on a weekly basis
• Analyzing payout, sales, guest satisfaction, and arcade promotions on a constant basis
• Install, order, and maintain Centeredge Play swiper system
• Repair, order, and maintain all arcade games throughout the facility.
• Manage and supervise the operation team during business hours including revenue, safety, attraction operations, financial, guest services and inventory controls.
• Oversee Team Member Engagement – Responsible for the teams’ success by developing skill level, talent, and leadership of all park team members.
• In partnership with Director of Operation is responsible for the attraction, retention, and development of the entire park staff on a daily basis.
• Overseeing closing and opening procedures for operations and supervisors
• Leadership – The Operations Manager must provide consistent leadership, a positive attitude and an unwavering commitment to execution.
• Safety – Ensure the highest level of safety is maintained by adhering to OSHA, local health and safety codes, legal regulations and company safety and security policies. Ensure a safe working and guest experience environment by requiring safe work behaviors of the team.
• Participate in The Funplex MOD system to improve and ensure the best experience possible for our guests on a consistent basis.
• Scheduling all shifts within the rides and attractions department throughout the year and ensuring all positions are adequately covered by trained operators.
• Oversee the admissions and cashiers throughout the park. Ensure all pricing is correct and kiosks are in working order.
• Ensure retail program is running successfully and merchandising is done correctly to boast revnue sales in the department.
• Assist the GM in purchasing for the retail department.

• Leadership – Ability to lead people and maintain a visible leadership role in appropriate credibility throughout the organization, management and employees.
• Growth and Development – Develop industry and professional affiliations that enhance professional growth and development, staying current with the latest trends in the industry and business world; demonstrates ability to set and achieve personal development goals.
• Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively.
• Decisiveness – Ability to handle detailed and complex problems and make timely decisions.
• Focus – Ability to set and meet strategic objectives, plans and time schedules; ability to effectively establish and organize competing priorities; maintain a steadfast commitment to detail.
• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw…