Client Success Manager

Key Job Requirements

• Serve as a project manager overseeing the timely completion of assignments and deliverables for a multitude of print and digital projects.
• Bachelor’s degree in applicable field preferred along with at least one year of relevant experience within an agency setting.
• Ability to prioritize and manage multiple projects with changing deadlines and/or issues with ease, confidence, maturity and impeccable time management skills.

• Get timely feedback and hands-on experience to grow and succeed. We use project management software and value interaction with clients.
• Our culture is laid-back, yet professional. We work hard, churning out a lot of projects, but we also have fun and celebrate wins. We provide our team with the latest technology, tools and resources.
• Kick Charge team members enjoy a competitive salary, holidays, 401(k) plan (with a company match), health, dental, and vision coverage, PTO and summer Fridays, weekly company-paid Dunkin Donut Days and Pizza Thursdays.

Kick Charge® Creative is a full-service marketing agency that has served small businesses nationwide for over two decades. From branding and print marketing materials to website design, and digital marketing, we do it all. We’ve won more than 200 awards and helped build over 1,000 small business brands. We are a growing team of small business branding and marketing experts. Our newest colleague will share our passion for helping our clients build their brands and market their products and services.

• Positive & Energetic We’re plugged in. We approach every task with a can-do attitude and maximum energy. Our team of proud brand gladiators cares about our clients’ successes and is truly invested in each business that entrusts us with its branding and marketing. Our goal is to treat our clients and each other with kindness and honesty as we work passionately toward providing strategic solutions and completing each and every task.
  
  We get excited about the opportunity to help a business propel its brand and its business forward. We greet each new challenge with enthusiasm and determination—and it’s infectious.
• Organized & Conscientious It’s essential to our success that we are organized and conscientious. Because we care so much about the quality of the work we produce for our clients, we are thorough and we pay attention to the details. We are careful about pixel-perfect alignment, proper grammar and clean coding. Quality is one of our key competitive advantages, so we take these things seriously.
  
  Being organized means knowing our clients well and staying on top of our projects. We communicate clearly and specifically and in a timely manner—with each other, our clients and our vendor partners.
• Committed & Accountable As a team, we remain committed to having our clients’ backs, as well as each other’s backs. This commitment requires hard work and accountability. Being accountable means being on time, on budget and adhering to the highest quality on a consistent basis. This ensures our clients are happy with our work and value our partnership with them.
• Talented & Creative Our work stands out because what we produce is distinctive and unique. We take calculated risks and make bold decisions. We understand there is always room for us to grow and expand. We are committed to delivering products that benefit our clients and our team. We embrace each day as a new challenge and the next opportunity to do even greater work.
• Trustworthy & Honest The foundation for a successful work environment is open and honest communication. This means being honest with work colleagues—and clients. Honesty is appreciated, respect is earned, trust is gained and loyalty is returned. These values are the basis of excellence in our work.
• Team-Oriented & Collaborative We’re all about collaboration. No one person is responsible for our success. We celebrate our achievements in the same way they were made—as a team. We also consider ourselves members of our clients’ teams. We are partners, not vendors.

If this role sounds energizing and you believe you’d bring the right spark to our marketing powerhouse, we want to meet you. Please send a resume, cover letter and salary requirements to . To prove you are detail-oriented, in your letter, please tell us your favorite food.