Food & Beverage Training Specialist; -III

Overview

The Food & Beverage Training Specialist assists in ensuring the successful implementation of training programs and the consistent execution of food and beverage operations across the company. This role focuses on training team members (new & existing), coordinating operational procedures, and maintaining quality standards to deliver exceptional customer experiences.

This role helps to ensure that Food & Beverage initiatives and innovations are executed flawlessly for our customers through consistent, recurring training. This role will focus heavily on the Quick Chek business but will likely grow into covering additional responsibility as the Food & Beverage program grows across the Enterprise organization (Murphy USA.)

This individual will work closely with internal partners, especially Food & Beverage innovation/culinary, category managers and execution/enablement, store operations, and food safety/quality assurance. The successful candidate will possess great attention to detail, high energy, agility, and a ‘teaching’ mindset. This individual will be able to operate in a flexible, fast-paced environment that is highly collaborative and team-oriented.

• Partner with the Senior Manager and team to develop comprehensive training programs for food and beverage team members.
• Create training materials, manuals, and presentations that cover menu knowledge, service standards, safety protocols, and customer engagement.
• Partner with the quality assurance team to understand how processes are being adapted and utilized at field level.
• Provide constructive feedback on proposed operations procedures for sales plans.
• Stay updated on menu changes, ingredients, and preparation methods to effectively educate staff and answer customer inquiries.
• Help ensure clear understanding of policies/procedures as it relates to health and safety regulations, food handling guidelines, and sanitation protocols.
• Foster a customer-centric environment by training staff to provide excellent service, handle customer inquiries, and address concerns professionally.
• Address operational challenges, customer complaints, and staff issues in a timely and effective manner.
• Collaborate across functions to implement solutions and process improvements.
• Identify opportunities to enhance service quality, and overall customer experiences.
• Gather feedback to drive continuous improvement initiatives.
• Perform any other related duties as required or assigned.

• A minimum of 2 years of full-time experience - preferably in the quick service restaurant ("QSR"), convenience store, food & beverage, and/or multi-unit retail industry, across training & development, operations, and/or equivalent functions.
• Experience in food and beverage operations, including training and staff management.
• Strong communication and interpersonal skills; ability to foster relationships and drive results with/through others.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Proactive, with an ability to see things through from start to finish.
• Serv Safe certification in food safety and training or willing to obtain one.
• Self-aware, humble, and proactive.