Associate Restaurant Manager

Job Details

Location:

003753 - West Berlin, NJ 08091
Position Type:
Associate Restaurant Manager
Salary Range: $18.00 - $22.00 hourly

Reports to:

Restaurant General Manager
Directly Supervises: AGMs / Shift Managers / Team Members

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager, providing coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Supervising food handling procedures and operational processes
• Exercising basic shift‑to‑shift financial control to meet restaurant profit margin targets

The ARM also assumes full responsibility for specific financial controls, crew training assignments, and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties, trains employees, responds to customer service needs, and role models appropriate skills and behaviors.

Ideal candidates are promo table to RGM within a year and a half from ARM appointment and demonstrate the leadership skills necessary for continued growth. ARM’s lacking progress toward an Individual Development Plan within the first year may be subject to demotion or termination.

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards
• Drives a customer‑focused culture by resolving issues and training managers and crew to exceed service standards
• Tracks, analyzes, and resolves sources of customer complaints
• Ensures food safety standards are met

• Develops and drives the restaurant’s annual operating plan
• Analyzes sales, labor, inventory, and other controllable accounts continually, taking corrective action to achieve margin and sales growth targets
• Trains and mentors subordinates on financial analysis and profitability
• Develops store CAPEX requests and serves as the primary interface with vendors

• Ensures facilities and equipment meet Company standards
• Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards
• Establishes restaurant speed with service (SWS) targets, monitors performance, and resolves bottlenecks to achieve goals
• Oversees development and revision of weekly management and crew schedules

• Directs all restaurant‑level HR activity, including hiring decisions, Learning Zone planning, performance management, compensation, and employee relations up to termination
• Provides hands‑on training for management staff in advanced Learning Zone modules and develops Shift Managers and Assistant General Managers for higher responsibilities
• Develops and monitors staffing plans and directs crew sourcing activities
• Manages the work environment across shifts to ensure fair and equitable treatment and adherence to regulations

• Achievement of restaurant annual operating plan
• Margin improvement relative to previous year sales growth
• Weekly/period performance in sales, labor, and COGS
• PRC results and DISSAT scores
• Learning Zone certification levels, crew turnover, and staffing levels

• Delivering Excellence in Customer Service – fully aware of customer needs, maintains quality standards, monitors performance, and uses feedback tools to improve service.
• Team Leadership – supervises staff, delegates tasks, provides clear direction, coaches performance, and fosters pride and commitment.
• Business Savvy – identifies problems, implements solutions, manages flow, analyzes financial data, and uses business tools…