Inside Sales Support Specialist

Join a growing, tech-focused business where you become the go‑to problem solver for customers and the engine behind a high-performing sales team.

• Partner directly with Regional Sales Managers to move real opportunities through the sales funnel and boost close rates.
• Own post‑sale follow up, ensuring customers are trained, happy, and expanding their use of our products.
• Become a key voice for customers internally by logging issues, spotting trends, and helping improve how we work.

• Support all stages of the sales cycle: follow up on warm opportunities, answer technical questions, and keep deals moving.
• Handle inbound customer enquiries from web forms and other channels so outbound sales can focus on prospecting.
• Drive accessory add‑ons, cross‑sell and Sapphire Care Plan renewals, targeting over 80% renewal closure.
• Maintain and clean the CRM/database: capture all distributor and contact data, remove duplicates, and keep records accurate.
• Log customer and field issues in the CRM to give Support, Engineering and Operations clear visibility.
• Work with Marketing and Sales to build and execute effective outreach campaigns.

• 3+ years in technical sales (or similar customer‑facing technical role).
• Strong technical aptitude – comfortable talking about IP networking (Cat6, PoE, fiber, switches/routers, WiFi, cloud concepts).
• Proven follow‑up and organizational skills; nothing falls through the cracks with you.
• Confident with Microsoft Outlook, Excel and PowerPoint, plus experience using a CRM (Sugar
  
  CRM a bonus).
• Natural rapport‑builder with excellent customer service and problem‑solving mindset.

• Experience in the field (contractor, network tech, low‑voltage installer) or working in a small, international team.
• Advanced Excel (pivot tables, XLOOKUP), strong Outlook mail‑merge skills and/or social media savvy.
• Comfortable on camera for short product, training or customer success videos;
• English/Spanish bilingual is a plus.

• Full‑time, in‑office position based in Rockaway, NJ
• High level of accountability for performance, quality, and results
• A collaborative, professional, and supportive team culture

• Play a key role in driving revenue and business growth
• Work closely with Sales and Marketing leadership.
• A role with real impact on revenue, customer satisfaction and how our sales engine runs.
• Gain exposure to technical sales and North American markets

Ready to make an impact? Apply now and help us build meaningful sales conversations every day.