Automotive BDC Sales Toyota

Job Description

Empire Automotive Group:
Toyota Automall in Green Brook, NJ – Business Development Center Representative

Creating a strong first impression with customers is a cornerstone of success in the automotive sales process. As a Business Development Center (BDC) Representative, you will play a vital role as the friendly and professional first point of contact for customers seeking automotive services. Based in our cutting-edge, centralized facility, you'll assist with verifying, processing, and distributing leads for both new and pre-owned vehicles across our dealerships.

• Receive customer calls and establish follow‑ups with sales appointments.
• Make outbound calls following up with customer inquiries.
• Respond quickly to internet & phone inquiries by email, phone & text.
• Provide customers with exceptional product knowledge and direct them to the appropriate dealership resources.
• Maintain a friendly and helpful demeanor while answering inquiries on both new and used cars.
• Work closely with other BDC representatives in a team environment respecting each other.
• Provide timely follow‑ups with customer questions creating a positive customer experience.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily, accurately tracking and entering all necessary information to help the sale team close.

• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire, representing Empire professionally.
• Strong listening and empathetic mindset.
• Strong work ethic in a fast‑paced, results‑driven environment.
• Experience providing outstanding customer service and fostering trust.
• Friendliness, enthusiasm, reliability, and a positive team‑player attitude.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Open to constructive feedback to improve performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• Strong computer and multitasking skills:
  Microsoft, Google, CRM tools.
• Maintain a clean, organized, presentable workplace with strong attention to detail.
• Prompt, savvy, and courteous demeanor.
• Well spoken with a positive and hardworking personality.
• Enjoy speaking to people, helping them with patient focus and attention.

• 401(k) Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S. At the Empire Automotive Group, we are passionate about shaping the future of mobility.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.