Senior Sales Support Representative - Commercial

Join to apply for the Senior Sales Support Representative - Commercial role at Ferguson
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Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities in Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations and is a community of proud associates who operate with a shared purpose of building something meaningful.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use the customer relationship management (CRM) system and phone system.

• 1-7 years of commercial/plumbing sales experience.
• Current market knowledge in commercial‑mechanical and plumbing sales.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service–oriented with the ability to build relationships.
• General digital literacy, including Microsoft Office.
• Quick learner of product knowledge and processes.

We care for each other. Our holistic approach to benefits includes health, dental, vision, paid time off, life insurance, a 401(k) with company match, and additional inclusive enhancements such as mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, and community involvement opportunities.

$23.60 – $39.51 (Monthly for salaried roles or hourly for all other roles). This role is bonus or incentive plan eligible.

Equal Employment Opportunity:
Ferguson is an equal‑opportunity employer and a government contractor abiding by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson Enterprises, LLC. is an equal employment opportunity employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation information available upon request.