Subsidiary Director of National and Regional Accounts

The Subsidiary Director of National and Regional Accounts provides strategic leadership for the development, growth, and performance of national and regional client accounts within an assigned subsidiary. This position directly manages strategically significant national accounts, oversees the regional account management process, and develops National Account Managers across the organization. The Subsidiary Director of National and Regional Accounts partners with executive leadership, operational teams, market sector leaders, and account managers to expand client relationships, coordinate project delivery, improve account performance, and provide a consistent client experience across ECS offices and service lines.

• Directly manages a portfolio of 10 or more national accounts totaling at least $3 million in annual sales
• Establishes account strategies, growth objectives, relationship plans, and performance expectations for assigned national accounts
• Develops and leads national account programs that support client development, project execution, service integration, and long-term growth
• Identifies and pursues new national account opportunities within and outside the assigned subsidiary
• Identifies emerging client relationships within branch offices and develops strategies to expand them into regional or national accounts
• Collaborates with existing National Account Managers to expand relationships, increase account penetration, and identify additional service opportunities
• Supports capture teams and strategic pursuit efforts involving national and regional clients
• Develops client relationships directly and serves as a senior point of contact for strategically important accounts
• Maintains and continually improves client satisfaction with ECS services
• Explores additional client needs and connects clients with appropriate ECS capabilities, service lines, and external resources when necessary
• Participates in market sector groups and aligns account strategies with sector-specific growth priorities
• Supports marketing and business development activities as directed by subsidiary and national account leadership

• Oversees, supports, and mentors National Account Managers within the assigned subsidiary or region
• Facilitates strategic account discussions with National Account Managers to maximize client relationships, revenue opportunities, and service integration
• Monitors account performance and recommends resources, interventions, or additional support when necessary
• Recommends National Account Manager assignments, reassignments, and account dispositions to the Corporate Director of National Accounts
• Trains and mentors new National Account Managers on client development, account planning, project coordination, and ECS account management practices
• Assists National Account Managers with account challenges, underperforming offices, and relationship concerns
• Establishes accountability for account plans, client communication, project tracking, and financial performance
• Promotes consistency and knowledge sharing across the national account management community
• Develops account management capabilities and supports succession planning for strategically important client relationships

• Coordinates the regional account management process and establishes consistent practices across the subsidiary
• Provides strategic direction and support to regional account leaders without directly managing every regional account
• Identifies regional relationships that have the potential to develop into national accounts
• Promotes collaboration among offices, regions, service lines, and account teams to strengthen regional client relationships
• Establishes processes for evaluating, assigning, monitoring, and developing regional accounts
• Connects regional opportunities with national account strategies and broader organizational capabilities
• Supports regional and subsidiary leaders in resolving account ownership, resource allocation, and client coordination issues

• Contacts assigned national client representatives at least monthly to maintain relationships and understand changing business needs
• Conducts face-to-face meetings with assigned national client representatives at least quarterly
• Communicates with national client stakeholders to identify changing requirements, service expectations, and business priorities
• Develops trusted relationships with…