Lead Technician – Smart Home Automation & Programming

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. At Daisy, we’re pioneering the future of smart spaces—making homes and offices more connected, comfortable, and joyful through technology. As the first national smart space installation and services company, we’re growing fast and are seeking a Lead Technician for our Ho‑Ho‑Kus, New Jersey branch who is proficient at installing, configuring, and maintaining low‑voltage integrated system equipment, devices, and components. The role owns the programming, technical delivery, and client‑facing execution of our smart home systems.

Why You'll Love This Role As the Lead Technician, you will be the technical “go-to” for our automation deployments. You will take ownership of programming, commissioning, system integration, troubleshooting, and final client‑handover of projects (residential and/or commercial) using platforms like Control4 and Lutron (Radio

RA2/RA2 Select or equivalent). In addition, you’ll mentor junior technicians, help refine processes, and ensure our installations meet our quality and scalability standards. This role offers both field work and remote configuration & service work, and is an opportunity to lead, program, solve, and ensure our clients’ systems are robust, reliable, and future‑proof. What You'll Be Doing

• Develop, program, configure, test, and commission Control4 automation systems (lighting, AV, shades, integration with third‑party devices)
• Hold & maintain a valid Lutron Radio
  
  RA2/RA2 Select (or Radio
  
  RA) certification and execute programming/configuration of Lutron lighting/shade control systems
• Interface with clients, designers, contractors, and other stakeholders to scope system functionality, network/AV/automation requirements, and deliverables
• Troubleshoot and resolve complex issues in automation, AV, shading, lighting control, and networking environments
• Create system documentation, configuration backups, job‑site checklists, and handover materials
• Mentor and guide junior technicians/field installers; provide technical leadership on‑site and remotely
• Participate in site setup, rack buildouts, cable/low‑voltage terminations (as needed), and final system acceptance with clients
• Maintain remote access, monitoring, and service protocols for deployed systems; proactively support client systems for reliability and serviceability
• Stay up to date on smart home industry trends, new integrations, and automation best practices
• Adhere to company policies for safety, professionalism, and client satisfaction

• Minimum 3 years of hands‑on programming experience with Control4 systems (automation, lighting/shade/AV integration)
• Valid Lutron Radiora3 certification
• Understanding of networking (IP networks, switches, routing, VLANs, remote access, VPN) as it pertains to smart‑home/automation systems
• Strong AV/lighting/shading/integration experience (residential or commercial)
• Excellent troubleshooting skills—hardware, software, networking, automation logic
• Strong client‑facing communication skills: able to explain technical details and deliver client training
• Self‑motivated, organized, and comfortable working both independently and as part of a team
• Valid driver’s license and willingness to travel to job sites (if local work is needed)
• Ability to work flexible hours (some evenings/on‑site commissioning may be required)
• Lutron motorized shading certification(s)

• More than 3 years of experience (4‑6 years) in automation/AV integration
• Additional certifications (e.g., Control4 Certified Programmer, CEDIA, Crestron, etc)
• Experience in the high‑end residential market or commercial integration projects
• Experience managing or coordinating small teams or supervising field technicians
• Experience with monitoring/remote service platforms for smart‑home systems
• Familiarity with motorized shade/lighting control systems and third‑party integrations (e.g., KNX, Savant, etc.)
• Lutron Homeworks programming

• Our Mission – To enhance the human experience through smart spaces.
• Our Vision – To be the most beloved brand in technology services.

• Delight – We…