ServiceNow IRM Onsite Technical Engineer​/Developer

Role:
Service Now IRM Onsite Technical Engineer / Developer

Location:

Onsite in Charlotte,NC
40 hours per week

Experience:

14+ years

Service Now CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred

• Service Now IRM/GRC configuration & development
• Strong JavaScript / Service Now scripting
• Cloud experience (AWS/GCP/Open Shift) - 4+ yrs

• Configure and develop Service Now IRM/GRC capabilities supporting the Archer-to-Service Now migration and modernization effort.
• Collaborate onsite with AMEX technical stakeholders on technical story elaboration, implementation planning, workflow design, and solution validation.
• Build POCs and rapid prototypes to validate technical approaches and accelerate delivery decisions.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, integrations, reports, and dashboards.
• Support REST/SOAP integrations, Integration Hub, import sets, transform maps, migration validation, and technical defect resolution.
• Participate in Agile ceremonies, estimation, code reviews, unit testing, system testing, deployment, and hypercare.
• Coordinate closely with the offshore technical pod and technical lead to maintain consistent implementation standards and delivery continuity.
• 12-14+ years of Service Now configuration or development experience.
• Hands-on Service Now IRM/GRC implementation or technical configuration experience.
• Strong JavaScript and Service Now scripting experience.
• Experience with Flow Designer, Integration Hub, REST APIs, Business Rules, Client Scripts, Script Includes, UI Policies, reports, and dashboards.
• Ability to work directly with client technical stakeholders in an onsite delivery setting.
• Experience supporting Agile technical delivery, testing, deployment, and production stabilization.
• Minimum 4 years experience in cloud environments (AWS, GCP, Open Shift, or comparable private cloud).

Team context: 1 of 3 onsite technical engineer positions on a 13-member Service Now IRM technical delivery pod (3 onsite + 10 offshore) supporting AMEX's Archer-to-Service Now IRM migration.

• Experience with Claude or related AI-assisted development/engineering tooling - highly preferred.
• Based in North Carolina or able to support onsite delivery in North Carolina - highly preferred.
• Archer-to-Service Now migration or broader GRC platform migration experience.
• Financial Services and regulated-enterprise delivery experience.
• Service Now CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred.