Line & Ramp Communications Coordinator

Responsibilities for this Position Line & Ramp Communications Coordinator

Location:

Teterboro, NJ, US, 07608

Job Category:
Fixed Base Operations (FBO)

Career Level:

Technicians / Crew

Requisition

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Line and Ramp Communications Coordinator is responsible for efficiently coordinating and facilitating all communications between customers, flight crews, and ground operation to ensure a seamless service delivery. The role requires a thorough understanding of Jet Aviations policies and procedures to meet and exceed customer expectations while supporting the operational requirements of their aircraft.

• High school diploma or GED, or one year of related experience and/or training in the line and ramp field.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong oral and written communication skills.
• Experienced with Microsoft Excel is preferred but not required.
• Ability to write routine reports and correspondence clearly and effectively.
• Comfortable speaking confidently before groups of customers or employees.
• Competent in computing rates, ratios, and percentages, as well as drawing and interpreting bar graphs.
• Skilled in resolving problems involving several concrete variables in standardized situations.
• Flexibility to work varied schedules, including nights, weekends and holidays.
• Ability to perform daily duties independently without direct supervision.
• Must obtain a Teterboro Airport  within 30 days of employment.
• Demonstrates strong personal values aligned with Jet Aviations core values (Trust, Honesty, Alignment, Transparency).

• Respond promptly to radio calls from aircrafts, accurately disseminating information such as arrival/departure times and required services to the appropriate departments.
• Track aircraft arrivals and departures using Passur Software, ensuring data accuracy.
• Liaise with Customs and Border Patrol regarding international arrivals and departures to facilitate smooth processing.
• Maintain precise and up-to-date records of all aircraft arrival and departure information.
• Build and sustain strong professional relationships with all aircraft pilots to support operational efficiency.
• Generate daily and monthly reports for management and team members to support decision-making.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Aviation operates on a dynamic schedule, things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around‑the‑clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.
• The 1st shift (7 am - 3 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.

This role is an on‑site based position, our ideal candidate will work from our location in Teterboro, NJ. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non‑exempt position will be as follows: $23.00-$27.00 hourly which is equivalent to $47,800-$56,000 annually, plus a performance‑based bonus up to 5% of annual salary.

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits…