Ground Support Agent

Responsibilities for this Position

Ground Support Agent

Location: Teterboro, NJ, US, 07608

Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Requisition : 4737

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Ground Support Agent is dedicated to support the FBO-s 5-star customer service provided to customers, visitors and business acquaintances by performing the following duties:

• Properly greet customers in a welcoming, friendly and respectful manner, escorting customers during arrival and departure to/from lobby to/from aircraft.
• Serve when necessary as a liaison for service requests, internal department assistance and/or staff member needs. Communicate with the appropriate departments and/or provide services the customer requires for aircraft cleaning, accurate arrival and departure times, fuel, maintenance, avionics, hangar, and any other service requirements.
• Transfer packages and other baggage to/ from aircraft to/ from vans, cargo trucks etc. Ensure all baggage is identified by traveler, stays with the passenger, and all bags get aboard the aircraft or to lobby and onto passenger transportation.
• Operate courtesy van/bus to transport passengers, crew, baggage and/or cargo. Ensure vehicles are detailed as needed/scheduled.
• Respond to requests for coffee, ice, newspapers, and catering to aircraft. Provide back up for deliveries and catering check in when needed.
• Assist with aircraft and hangar cleaning, as needed, to include vacuuming aircraft, washing dishes and coordinating linen cleaning.
• Keep flight kitchen clean and maintain records for freezers, ice machine and other equipment.
• Maintain stock in all kitchen and bistro areas. Track inventory such as coffee, creamers, ice supplies, etc.
• Help as needed with hangar stacking and aircraft ramp parking; guiding aircraft during arrivals and departures; or providing service to aircraft using ground support equipment.
• Maintain current knowledge of all applicable procedures and safety measures.
• Adhere to the departmental standards of excellence for customer service, grooming and dress code.
• Effectively enforce company policies without alienating customers.
• Report to work in the proper uniform, ready to work when the shift starts.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

• High school diploma or GED, or one to three months related experience and/or training; or equivalent combination of education and experience
• Valid state driver license and a clean driving record
• Basic English language skills (e.g. B1 proficiency level or equivalent)
• Ability to obtain an airport  within 30 days of employment
• Available to work a flexible schedule, including nights, weekends and holiday

Aviation operates on a dynamic schedulethings can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.
• B Shift; 2:30 PM - 10:30 PM will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $17 - $21 per hour, plus a performance-based bonus up to 5% of annual salary.

• Basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK.
• Strong interpersonal skills and ability to interact with customers, visitors and business acquaintances.
• Works well with others at all levels of the organization and must be a team player.
• Communicates well both orally and in written form.
• Customer service and safety focused Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to…