Ambassador, Transportation, Airport Staff & Aviation Operations

Responsibilities for this Position

Ambassador

Location: Teterboro, NJ, US, 07608

Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Requisition : 5146

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Ambassador is committed to delivering exceptional 5-star customer service on behalf of the FBO, ensuring a welcoming and professional experience for our customers, visitors, and business associates.

• The ambassador should represent a polished Jet Aviation colleague, embodying the virtues and culture that define Jet Aviation.
• Minimum of an associates degree in hospitality, or related field, or 2-3 years of relevant experience and/or a combination of both.
• Experience in the aviation industry or a related field (e.g. hospitality) is an advantage.
• Required to hold a valid drivers license.
• Ability to remain calm and perform effectively under pressure.
• Demonstrates cultural awareness and the necessary sensitivity in diverse environments.
• Upholds strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency).
• Ability to obtain an airport  within 30 days of employment.

• Welcome and escort passengers and crew upon arrival or prior to departure at the FBO, serving as a liaison for service requests, internal department support, and staff needs.
• Ensure customers receive attentive care both inside the FBO and outdoors on the ramp and street side.
• Provide proactive, efficient, and polished concierge service, including proper greeting and escorting of customers during arrival and departure on and off the ramp.
• Acquire in-depth knowledge of Jet Aviations history, business lines, affiliates, sister companies and their respective service offerings.
• Develop a thorough understanding of the immediate geographic area surrounding the FBO, as well as extensive knowledge of the city and region, including restaurants, hotels, sightseeing, entertainment and special events to provide accurate referrals and information.
• Maintain flexibility to work varied schedules, including nights, weekends, and holidays.

Aviation operates on a dynamic schedule things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.
• The 2nd shift (2:30 pm - 10:30 pm) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.

This role is on-site, based out of our location in Teterboro, NJ. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $21.00 - 23.00 hourly, which is equivalent to $43,000 - $47,000 plus a performance-based bonus up to 5% of annual salary.

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%;
  General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family…