Shipping and Receiving Supervisor

Description

POSITION SCOPE:

The Shipping & Receiving Supervisor reports directly to the Operations Manager and is responsible for the daily execution and performance of all Shipping, Receiving, Warehouse, Inventory Control, and dock operations. This position provides leadership to warehouse associates while ensuring customer shipments and inbound receipts are processed safely, accurately, efficiently, and on schedule.

The Shipping & Receiving Supervisor executes the daily operational plan established by the Operations Manager and is accountable for achieving shipping and receiving schedules, maintaining inventory accuracy, maximizing labor productivity, ensuring equipment is operated safely, and delivering exceptional customer service through consistent operational execution.

This role works closely with Production, Quality, Project Management, Maintenance, Customer Service, and Transportation partners to ensure materials flow efficiently throughout the facility and customer commitments are consistently achieved.

Operations Manager

Leadership

• Supervise, coach, develop, and evaluate Shipping, Receiving, Warehouse, and Inventory Control associates.
• Lead by example while fostering a culture of accountability, teamwork, safety, and operational excellence.
• Conduct daily startup meetings to communicate operational priorities, safety topics, and customer requirements.
• Train new associates and provide ongoing coaching and development.
• Assign labor and equipment resources to meet daily operational requirements.
• Manage employee performance through regular feedback, coaching, and accountability.

Shipping & Receiving Operations

• Execute the daily shipping schedule established by the Operations Manager to ensure customer shipments are completed accurately and on time.
• Execute the daily receiving schedule while minimizing dock congestion and supporting uninterrupted production.
• Ensure 100% accuracy of inbound receipts and outbound shipments.
• Coordinate dock schedules, trailer assignments, and carrier appointments.
• Ensure all shipping documentation is accurate and completed on time.
• Process expedited shipments and special customer requests as required.
• Monitor shipment status throughout the day and immediately communicate potential delays or issues to the Operations Manager.
• Conduct root cause investigations for shipping errors, receiving discrepancies, and delivery delays.

Warehouse Operations

• Oversee daily warehouse organization, housekeeping, and material flow.
• Ensure inventory accuracy through proper receiving, storage, picking, staging, and shipping practices.
• Support cycle counts, inventory audits, and discrepancy investigations.
• Ensure materials are delivered to production in accordance with production schedules.
• Maintain organized warehouse locations that promote safety, accuracy, and operational efficiency.

Schedule Execution

• Execute daily shipping and receiving schedules to support customer commitments and production requirements.
• Prioritize workloads based on operational needs and customer priorities.
• Allocate labor and equipment resources to maximize productivity while maintaining safety and quality standards.
• Identify and resolve staffing, equipment, inventory, or scheduling constraints that could impact customer service.
• Communicate operational issues proactively and recommend solutions to minimize disruptions.

Customer Service

• Ensure customer shipments meet all quality, accuracy, and delivery requirements.
• Communicate shipment delays, inventory shortages, damages, or operational concerns to the Operations Manager and Project Management team.
• Partner with Production and Project Management to prioritize customer requirements and resolve issues quickly.
• Support customer visits, audits, and special shipping requirements as needed.

Safety

• Promote and maintain a safe work environment.
• Ensure compliance with all company safety policies, OSHA regulations, and warehouse operating procedures.
• Conduct daily safety observations and immediately correct unsafe acts or conditions.
• Ensure forklift inspections are completed at the beginning of every shift.
• Remove unsafe equipment from service immediately and notify Maintenance.
• Ensure all associates wear required PPE and follow safe work practices.
• Participate in accident investigations and corrective action implementation.
• Adhere to all company safety policies and procedures.
• Wear required personal protective equipment (PPE).
• Immediately report unsafe conditions, near misses, accidents, or…