E-Commerce Shipping & Fulfillment Associate

Goodwill NYNJ | South Hackensack, NJ | Full-Time

Every item sold on Shop Goodwill, eBay, and our growing marketplace channels has to arrive exactly as described — on time, intact, and packed in a way that protects both the item and our shipping costs. The Shipping Associate is the last set of hands on every order before it reaches a customer, and that responsibility matters.

This is a fast-paced, physical, warehouse‑floor role. You'll be on your feet all day, moving with purpose through a production environment where pace and accuracy are equally non‑negotiable. The right person knows how to pack a fragile piece of ceramic differently than a pair of jeans, understands that oversized boxes cost everyone money, and takes pride in getting every single shipment right the first time.

Shipping & Fulfillment

• Pick, verify, and pack sold orders accurately and efficiently across all active e‑commerce platforms including Shop Goodwill, eBay, and additional marketplaces
• Process shipments using carrier platforms and shipping software — generating labels, selecting appropriate carrier and service level, and confirming tracking upload within platform‑required time frames
• Meet daily shipment targets and maintain pace consistent with platform handling time commitments and team production goals
• Organize and manage the outbound shipping area — staging packed orders, coordinating carrier pickups, and maintaining a clean, efficient workflow
• Verify order accuracy before sealing every package — correct item, correct buyer, correct address, no exceptions

Packaging Standards & Cost Control

• Select the right packaging material and box size for every item — minimizing dimensional weight charges without compromising protection
• Apply proper protective packaging techniques including appropriate use of bubble wrap, packing paper, foam, poly mailers, and void fill based on item fragility, size, and value
• Prevent dimensional weight overcharges by consistently right‑sizing boxes and avoiding unnecessary filler that inflates package dimensions
• Follow carrier‑specific packaging requirements that affect insurance eligibility and damage claims — particularly for fragile, high‑value, or irregularly shaped items
• Reduce returns driven by shipping damage by treating every pack job as if the item is going to your best customer
• Flag packaging supply shortages proactively so the operation never runs short of critical materials

Quality & Accuracy

• Conduct a final condition check on every item before packing — if something doesn't match the listing, stop and elevate rather than ship and deal with a return
• Document and report any items found damaged, missing, or mismatched prior to fulfillment
• Support accurate inventory and order management by maintaining organized staging areas and communicating clearly with the production and CS teams about order status
• Identify and flag recurring packaging or carrier issues that result in damage claims or return requests so management can address root causes

Warehouse Operations

• Work on your feet throughout the full shift in a warehouse‑style production environment — standing, walking, bending, reaching, and lifting are constant parts of this role
• Lift and carry packages up to 50 lbs regularly and heavier items with team assistance
• Operate within a clean, organized, and safety‑conscious workspace — maintaining your area throughout the shift, not just at the end
• Support the broader e‑commerce production team during fulfillment surges and cross‑train on adjacent production tasks as needed

• Prior shipping or fulfillment warehouse experience — e‑commerce fulfillment specifically is a strong plus
• Working knowledge of carrier…