Retail Sales Associate - E Lincoln Hwy Lenox, IL

Overview

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change.

Retail Store Associate - Full Time

Type of Work:
Full-Time
Shift Availability:
Open availability including weekdays, evenings, weekends, and holidays is required.
Hourly Pay Rate: $17.25/hr

Location:

709 E Lincoln Hwy, New Lenox, IL 60451

• Customer Experience & Teamwork
  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
  • Build strong connections with customers, ask thoughtful questions, and offer personalized product advice.
  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.
  • Encourage loyalty by signing guests up for rewards programs.
  • Work closely with your team to maintain a respectful, inclusive, and upbeat atmosphere.
• Operations & Store Standards
  • Open and close the store, handle cash, and follow procedures and regulations.
  • Check IDs, update customer profiles, and process transactions accurately.
  • Keep the store clean, organized, and fully stocked from the sales floor to the backroom.
  • Support inventory tasks such as restocking, fulfilling online orders, and counting products.
  • Meet or exceed daily sales goals by upselling, building trust, and using product knowledge.
  • Highlight deals and complementary items at checkout to boost customer satisfaction.
  • Stay on top of promotions and product updates for a seamless customer experience.
  • Remain adaptable in a fast-paced retail environment and take on extra duties as needed to support the team.

• A high school diploma or GED.
• At least 6 months of experience in a customer-facing or sales role with a focus on service and satisfaction.
• Minimum 6 months of experience using POS systems and handling cash transactions accurately.
• Ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills and the ability to connect with customers and team members.
• Strong multitasking and the ability to shift priorities as needed.
• Comfort with technology and a willingness to learn new tools to support operations and engagement.
• Solid time management and organizational skills.
• Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
• Basic proficiency in math and computer applications to support transactions and reporting.
• Positive, proactive mindset and initiative with a team-first attitude.
• Strong conflict resolution skills and composure under pressure.
• Experience building rapport and lasting customer relationships and a collaborative spirit.

• Background in a sales role with KPI tracking and sales targets.
• Familiarity with e-commerce systems and order fulfillment.
• Previous experience in a regulated retail setting.

• The physical demands include standing for extended periods, walking, speaking, and lifting up to 25 pounds regularly, with occasional lifting up to 50 pounds.
• A allergen warning including potential exposure to dust, pollen, and plant pathogens; ability to work in a changing environment.
• Health & Wellness benefits, 401(k) with company match, life and disability insurance, and other programs; PTO, parental leave, and holidays.

* Benefits vary by state, role type, and eligibility.

Equal employment opportunity statement and disability accommodations are included as required by law. Curaleaf is committed to a diverse workforce and inclusive culture.