Automotive Service Advisor - Mercedes-Benz

Automotive Service Advisor – Mercedes-Benz of New London

Location:

New London, CT

Pay: Commission based pay range: $60,000 – $85,000 annually (potential). Base salary $50,000 – $140,000 depending on experience.

Job Summary

We are seeking an energetic, enthusiastic, and highly motivated automotive service advisor to join our growing and dynamic team at Ciocca Mercedes‑Benz of New London. As an advisor, you will positively impact our customers and our community while achieving your financial and career goals.

Qualifications

• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Valid driver’s license and clean driving record

Responsibilities

• Oversee service orders and flow of drive lane, ensuring customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, ordering parts and tools as necessary.

What We Offer

• Full‑time employment (including some Saturdays)
• PTO and holidays
• Air‑conditioned shops and facilities that are constantly upgraded
• 401(k) retirement plan with company matching
• Top insurance program (medical, dental, prescription, vision)
• Advancement within the Ciocca Automotive Family
• Employee discounts on purchases, repairs, and services

Equal‑Opportunity Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.