IT Specialist

We need an experienced IT Specialist at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will support museum information technology, gallery and theater systems, public facing connectivity, and digital infrastructure while complying with Coast Guard cybersecurity and access control requirements.

You will monitor internal and public networks, perform backup and data protection tasks, manage the visitor WiFi portal, and provide technical support for gallery, theater, and museum events. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

• Monitors and maintains internal and public networks to ensure reliable connectivity.
• Performs approved backup, restoration, and data protection tasks for systems within the assigned scope.
• Processes and tracks authorized account requests, permissions, onboarding, and offboarding through Government approved procedures.
• Provides technical support for gallery and theater systems and approved museum events, including live streaming configurations, presentations, lighting control setups, and related systems.
• Works with the Exhibits Maintenance Technician and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
• Manages the visitor WiFi portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

• Three (3) to six (6) years of systems administration or technical support experience.
• Industry standard certification including CompTIA A+, Network+, Security+, or higher.
• Proficiency in managing both Windows and macOS environments.
• Hands on experience with VLANs, VPNs, and robust WiFi mesh networks capable of handling hundreds of concurrent museum guests.
• Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
• Experience managing cloud storage and SaaS platforms used for museum operations.
• Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to theater systems.

• Bachelor's degree in computer science, information technology, or a related field (professional experience and certifications may be considered for substitution).
• Experience in a museum, library, gallery, public attraction, or other high uptime environment.
• Cloud certifications (AWS/Azure) or Google Workspace Administration.
• Familiarity with Digital Asset Management (DAM) and specialized archiving and collection databases.
• Ability to bridge “pure IT” and gallery technology, such as syncing multiscreen video walls or interactive touch tables.
• Established methodology for data restoration in the event of system failures or cyber incidents.
• Ability to explain technical concepts to nontechnical personnel and volunteers without overwhelming technical jargon.

• New London, Connecticut – National Coast Guard Museum

• Must be a U.S. citizen
• Must pass a federal background investigation and meet facility and system access requirements

• United States Coast Guard – National Coast Guard Museum

• 40 hours per week. 8 hours per day

• Employment Classification Eligibility – W2

• Salary range: $90,000 – $100,000
• Benefits:
  Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

West 4th Strategy is an Equal Opportunity (EEO) employer. All…