Restaurant Shift Leader

Restaurant Shift Leader

Reports to:

Restaurant General Manager.

The Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to Burger King standards. They interact with guests, supervise staff, handle cash management, maintain cleanliness and safety, work hands‑on as needed, partner with the Management Team to execute the business plan, provide training to others, and resolve issues promptly while enforcing policies and procedures.

• Demonstrate self‑awareness and ability to motivate self and others.
• Proactively seek and accept feedback.
• Understand the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensure adherence to brand standards for service, food quality, and safety.
• Create a supportive environment for team members to excel.
• Interact with guests and resolve concerns promptly and effectively.
• Treat employees with respect and recognition.
• Manage sales and labor tracking within Rackson systems.
• Ensure cash handling procedures are followed by others.
• Adhere to food and cash control guidelines.
• Maintain cleanliness, maintenance, and service standards to uphold brand image.
• Plan and execute shift operations efficiently.
• Follow company guidelines for cost control and resource utilization.
• Lead with empathy, fairness, and a focus on teamwork.
• Identify and develop talent for future roles.
• Apply financial understanding to improve business decisions.
• Manage shift activities for operational excellence.
• Ensure compliance with labor laws and regulations.
• Support the success of the business hands‑on as needed (e.g., preparing food, serving guests, cleaning the store).
• Other duties as assigned.

• Must be at least 18 years of age.
• High school diploma or equivalent; restaurant management experience preferred.
• Previous fast‑food restaurant experience required.
• Communication in English required;
  Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Display a positive attitude and a genuine desire to make others happy and serve one another.
• Treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self‑motivated and action‑oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts – dependable and reliable.
• Must have reliable transportation to work and to company outside events/meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical requirements:
  
  lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; squat or stoop to reach items on low shelves; routinely reach overhead, forward, and underneath shelves; frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in cooler, freezer, and cooking sections. Hazards include slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, vision insurance.
• Paid time off.
• Ongoing career and leadership development.
• Scholarship opportunities.
• People‑first culture.
• Authentic, values‑based leadership.

About the Company:

Rackson is recognized as one of the top QSR operators in the U.S. with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture.

Location:

429 Colman St, New London, CT 06320.

Hours:

Full‑time / Part‑time. Pay: $17.25 – $19.25 per hour.

Apply at Rackson Careers.