National Account Manager

Job Description

GENERAL FUNCTION:
Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.

• Develop strong relationships in your assigned territory
• Operate as the lead point of contact for all matters specific to your accounts
• Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients
• Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors clearly
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Meet or exceed monthly, quarterly, and annual goals set by management
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

• Experience:
• 1-3 years work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the technology industry
• BA/BS degree in Business Administration, Sales or relevant field
• Skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Attention to detail with excellentorganization skills
• Competitive and committedattitude
• Experience selling in the tech industry
• Great people skills; ability to quickly understand your audience and tailor the right message to them
• Working Conditions:
• Normal office environment
• Extended viewing of computer screens
• Some overnight travel required
• Essential Functions:
• Frequently sits at a computer terminal and desk
• Frequently walks to other areas within or outside of the department to distribute or gather information
• Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending
• Stooping, crouching while filing; occasional reaching, twisting, turning
• Frequent handling of files, pencils, paper; frequent keyboarding, writing and other duties requiring fingering
• Continuous hearing
• Use of near/midrange/far vision and speaking to disseminate information

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more,…