Service Center Coordinator

Service Center Coordinator

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At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, partners, communities and each other.

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring and validating work order transactions for accuracy and adherence to policy. Supports onsite teams by coordinating work order entries, approvals and escalations while maintaining data integrity in Yardi. Provides quality assurance, training and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams and operational assurance to drive efficiency and adherence to company standards.

You may be eligible for a $500 net sign-on bonus to be paid out in your first paycheck.

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
• Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.

Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.

Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Ability to travel up to 15%.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel, and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem-solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state-issued driver’s license and safe driving record.

Grow. Succeed. Lead. Join the team delivering the best in residential real estate. When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast‑paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well…