Patient Coordinator Lead

Overview

Patient Coordinator Lead

Summary: The Patient Coordinator Lead (front office) performs audits, patient retention, schedules staff, enforces office policy,bu Maintains the back office and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive Davenport dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Reviews charts daily in dental software.
• Processes new patient paperwork and ensures it is scanned in & uploaded to the patient chart.
• Checks for spelling accuracies and audits charts for accuracy. Every patient must have a referral source entered.

• Resolves daily audits by facilitating the team member to correct the audit or identifying who the team member is and noting their name along with the resolution. It’s important that you have team members responsible for reconciliation measures.

• Tracks back & front office work schedules, ensuring appropriate staffing for daily coverage, coordinates days off, communicates and approves requested days off,monitors assistant approved OT hours, and tracks hours so assistants work according to schedule.

• Manages the Unscheduled, Planner Tracker and Recare Lists.
• Responsible for the Patient Retention program.

• Reviews of the CHOICE Healthcare Services Manual & Policy Notice.
• Enforces, reviews and applies CHOICEISA Employee Manual & Policy Notice criteria by discussing it with the team and/or reporting issues to supervisors for further action. (Ex: dress code, eye protection, using proper coverage while taking x-rays, not brushing their teeth after clocking in from lunch, etc.)

• Maint('