Customer Care Agent-SR

• High School Diploma or GED Certificate.
• Vocational/Specialized Training.
• 2 - 3 years' experience in Customer and Public Relations.
• 2 - 3 years' experience in Accounting, Bookkeeping and Data Entry.
• Must be proficient in Microsoft computer skills (Word, Excel, Power Point and Outlook).
• Navajo speaking is required.
• Valid Driver's License required (subject to motor vehicle record review).

• Create service notification, obtains initial application, and gathers required documents to complete service and/or job orders for utility services.
• Provides utility service and/or related information to the public and employee, based on established NTUA Tariff Rules and Regulations.
• Notifies or locates customers with delinquent accounts and attempts to secure payment or establish payment arrangements, using telephone and/or postal services.
• Prepares correspondence and generates reports as required.
• Assists and participates in customer orientation and public relations demonstrations.
• Researches, analyzes, and reviews customer complaints regarding utility service billing, credit and/or other concerns and reports finding; makes recommendations to ensure customer satisfaction.
• Researches and reviews payments and account liabilities based on customer account and provide information to appropriate individual.
• Authorizes extension of credit based on evaluation of credit history, arranges terms of payment and follow up on collection of accounts.
• Accepts, processes necessary forms and applications for special accounts (budget, payment plan, senior citizen and life support). Prepares special invoicing for miscellaneous receivables.
• Calculates, processes, and monitors contracts for capital and reimbursable work orders.
• Documents and follow-up on billing inquiries, complaints, and maintains customer files.
• Entries and retrieves data in mainframes personal computers with proficiency and accuracy.
• Processes various documents and reports, records data and files.
• Balances figures, computes totals, and performs mathematic calculations.
• Acts as a liaison between customer and the Authority.
• Organizes workloads to ensure production deadline are met.
• Greets all customers promptly and courteously.
• Assist in the survey of proposed or existing facilities.
• Work order close out.
• Screens visitors and telephone calls and answers inquiries on procedures and policies relating to departmental function.
• Directs the disposition of obsolete files in accordance with company's established schedules for retiring files or per legal requirements.
• Types correspondence, reports, memoranda, special projects, technical papers and related material for department staff as requested.
• Edits and corrects data or routine documents.
• Assist Cashier when needed.
• Make travel and lodging arrangements directly or through travel agencies.
• Orders office supplies-purchase requisitions.
• Assist Human Resources department with employment processing of new or updating personnel data.
• Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer