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Guest Services, Customer Service​/HelpDesk

Job in Sandia Park, Bernalillo County, New Mexico, 87047, USA
Listing for: Mountain Capital Partners, LLC
Full Time, Part Time, Seasonal/Temporary position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Retail Associate/ Customer Service, Recreation & Leisure, Event Staff/ Venue Crew
Salary/Wage Range or Industry Benchmark: 14 - 18 USD Hourly USD 14.00 18.00 HOUR
Job Description & How to Apply Below
Position: Guest Services Staff
Location: Sandia Park

Sandia Peak Ski Area Guest Services Representative
2026/2027 Winter Season Sandia Peak Ski Area is seeking friendly, dependable, and customer-focused team members to join our Guest Services Department for the 2026/2027 winter season.

Guest Services is a key part of the guest experience and is responsible for assisting visitors with tickets, season passes, lessons, RFID access, and general questions about the ski area.

Responsibilities Provide excellent customer service and create a welcoming experience for guests

Sell and issue lift tickets and season passes

Assist guests with season-pass questions, products, and account information

Check in guests for ski and snowboard lessons

Assist with lesson registration and scheduling

Operate and troubleshoot basic RFID ticketing/access systems

Operate POS systems and accurately process cash, credit card, and other transactions

Assist guests with RFID cards and access issues

Answer questions regarding lift tickets, lessons, operating hours, mountain services, and ski area policies

Maintain accurate records and follow established cash-handling procedures

Assist with opening and closing Guest Services Maintain an organized and professional Guest Services area

Work closely with Ski School, Lift Operations, Retail, and other departments

Assist with other duties as needed to support daily ski area operations

Requirements

Excellent customer-service and communication skills

Comfortable working with computers, POS systems, and technology

Ability to learn and operate RFID ticketing systems

Ability to accurately handle cash and credit-card transactions

Strong attention to detail

Reliable transportation to and from the ski area Ability to work weekends and holidays

Ability to work in a fast-paced mountain environment

Previous guest services, ski resort, retail, ticketing, POS, or hospitality experience is preferred but not required

Schedule

Seasonal – 2026/2027 Winter Season Full-time and part-time positions may be available. Weekend and holiday availability is required.

Join the Sandia Peak Team Work in a unique mountain environment while helping guests enjoy their experience at Sandia Peak Ski Area. If you are friendly, dependable, organized, and enjoy working with people, we would like to hear from you.

Apply today and become part of the Sandia Peak Ski Area team!
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