Sportsbook​/Keno Writer- Part Time

SPORTS BOOK/KENO WRITER - PART TIME

Job Summary
Responsible for processing the various types of sports or keno wagers and cashiering while providing excellent service to guests.

Core Values & Expectations

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don't know information, how something works, or are unclear, seek answers from your supervisor.

Major Responsibilities / Activities

• Greets guests in a friendly, professional and welcoming manner.
• Notifies direct supervisor of any irregularities to maintain security of area and casino.
• Educates players on the proper rules and procedures.
• Imputes betting information correctly into the computer.
• Verifies winning tickets for guests.
• Maintains and verifies a cash bank.
• Accepts money and gives ticket and change to guests.
• Maintains and updates the betting sheets.
• Maintains a clean and neat playing area for guests.
• Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws.
• Follows all cash handling and exchange procedures for accuracy and thoroughness.
• Remains current on federal currency reporting requirements (Title 31) as it relates to player activity.
• Follows the Santa Ana Star Casino Hotel core values.
• Performs other duties as assigned.

Minimum Requirements

• Preference to qualified Santa Ana Tribal members.
• Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests.
• High school diploma or GED required.
• Ability to work weekends, holidays and overtime as needed by operations.
• Six months to one-year experience in a customer service environment.
• Professional appearance.
• Bi-lingual and multi-cultural experience preferred.
• A smartphone capable of running company applications and communication systems is required.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a SASCH Key Gaming License.

Essential Mental Functions

• Good guest service, verbal and written communication skills.
• Ability to clearly communicate conflict situations to supervisory personnel.
• Must be able to compute payouts rapidly and for extended periods of time.

Essential Physical Functions

• While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
• Must be able to lift up to 25 lbs.
• Must be able to walk and stand for extended periods of time.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Basic computer skills.
• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

Seniority Level: Entry level
Employment Type: Part-time
Job Function: Other
Industries: Restaurants