Hotel Front Desk Attendant

Fairfield Inn & Suites, Tucumcari
• Tucumcari , NM , US

Posted 3 days ago

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

$12 - $14 hourly

Welcome to Fairfield Inn & Suites Tucumcari:
The newest hotel along Route 66

Under new ownership and management. Travel at the speed of you at the Tucumcari Fairfield. Conveniently located at Interstate 40 and Highway 54. Slow down and enjoy the nostalgia of Route 66 just outside your door. Our 90 guest rooms and suites give you the space you need at a great value.