IT SPECIALIST

Job Details

Job Location
: 340 HWY 68 - SAN JUAN PUEBLO, NM 87566
Position Type
:
Full Time
Job Shift
:
Any

SUMMARY
IT Specialist provides hands‑on support, maintenance, and administration of Casino’s IT Systems, gaming floor infrastructure, and critical business applications. This role ensures high availability, security, and regulatory compliance of technology that supports gaming operations, hospitality, POS Systems, surveillance interfaces, and back‑office services. The role requires strong technical skills, excellent troubleshooting, and the ability to work flexible hours to support a 24/7 operation.

IT Specialist provides technology support services across all Tsay Corp Entities, including federal contracting operations, retail locations, and allied business units.

• Maintain, monitor, and troubleshoot server infrastructure (Windows Server), virtualization (VMware/Hyper‑V), storage and backups.
• Administer Active Directory, DNS, DHCP, user accounts, group policies and authentication systems.
• Support and maintain networking equipment; switches, routers, firewalls, VLANs, and wireless networks; ensure network redundancy and performance.
• Provide on‑floor support for gaming systems and slot machine connectivity, SAS/Slot accounting, cashier/payout systems, electronic gaming machines, and casino management systems.
• Support POS Systems, kiosks, hotel/property management systems and integration with loyalty CRM systems.
• Manage CCTV, access control, and time/attendance systems in relation to IT infrastructure and system integration.
• Implement and maintain security controls: endpoint protection, patch management, vulnerability scanning, log monitoring and incident response.
• Ensure compliance with gaming authority regulations, PCI‑DSS for payment systems and internal security policies; assist with audits and provide applicable documentation.
• Manage vendor relationships with gaming equipment vendors, MSPs and other third‑party providers, coordinate escalations and onsite vendor technicians.
• Perform routine system updates, firmware upgrades, and hardware maintenance with minimal disruption to operations.
• Support IT Projects such as system migrations, new deployments and integrations.

• Proven experience with Windows Server administration, Active Directory, virtualization (VMware/Hyper‑V) and common enterprise services.
• Strong networking knowledge (TCP‑IP, VLANs, routing, switching, firewalls).
• Experience with POS Systems.
• Ability to work flexible hours, including nights, weekends and holidays.
• Must pass background checks and meet regulatory requirements for working in a gaming environment.

• Bachelor’s degree in Computer Science, Information Technology.
• 3+ years of hands‑on experience; experience in Casino, Gaming, hospitality, or retail/financial environment.

• CompTIA Network+, Security+, A+.
• CompTIA CySA+ (Cybersecurity Analyst).
• Cisco CCNA.
• Microsoft or similar Server Certification.
• PCI‑DSS certification awareness.